Emily Trudgeon
Neenah,WI
Overview
7
7
years of professional experience
Work History
Assistant Director of Operations
Day by Day Shelter
Oshkosh
01.2023 - Current
- Assist in hiring, supporting and supervising team of 18 shelter advocates
- Organize and facilitate monthly staff meetings for 18 shelter advocates
- Create monthly schedule to ensure shelter has adequate staffing 16 hours/day for 365 days per year
- Collaborate on creating, revising and implementing safety, human resources and client services policies
- Train advocates on policies and procedures and all tasks required for their roles
- Complete new guest intakes and keep track of daily guest attendance
- Monitor and maintain shelter security by de-escalating crisis situations and supporting staff in de-briefing difficult situations
- Maintain the privacy of all guest information and ensure accurate and detailed record keeping
- Collaborate with volunteers to maintain shelter cleanliness and provide two meals per day for 50 guests.
Advocate
Day by Day Shelter
Oshkosh
09.2022 - 01.2023
- Complete new guest intakes and monitor daily guest attendance using offline and online registration systems
- Create a safe and welcoming environment for guests by responding to requests for assistance or supplies and offering emotional support
- Monitor security cameras and maintain shelter safety and security by enforcing policies
- Assist in providing crisis intervention services and connecting guests with resources and support staff
- Coordinate with other shelter advocates to support guests and foster an innovative culture of care.
Counselor Aide
Mahala’s Hope
Eden
12.2017 - 04.2024
- Transported clients to appointments or other recovery related events
- Led daily, recovery focused groups for the clients
- Completed new client intakes and trained new employees in policies and procedures.
Timeline
Assistant Director of Operations
Day by Day Shelter
01.2023 - Current
Advocate
Day by Day Shelter
09.2022 - 01.2023
Counselor Aide
Mahala’s Hope
12.2017 - 04.2024