Emily Urbanczyk
Hamburg,NY
Summary
Air Transportation professional with 6+ years of aerial port operations experience supporting global airlift missions. Proven supervisor with experience leading personnel in high-tempo and deployed environments, including filling a senior NCO (MSgt) supervisory billet. Skilled across Ramp, Load Planning, and Passenger Operations, with strengths in compliance, safety, training oversight, and deployment readiness. Member with strong coordination and leadership capabilities.
Overview
7
7
years of professional experience
Work History
Passenger Operations Supervisor
Niagara Falls Air Reserve Station
30th Aerial Port Squadron
09.2018 - Current
- Perform full-spectrum aerial port operations supporting domestic and international airlift missions, including Ramp, Load Planning (LP), and Passenger (PAX) functions.
- Execute and oversee cargo and passenger movement operations, ensuring compliance with DoD, TSA, ICAO, and host-nation regulations.
- Coordinate aircraft loading/unloading, pallet build-up and breakdown, passenger processing, and mission documentation to meet operational timelines.
- Serve as Shift Supervisor for up to 16 Airmen during deployed operations, directing daily activities, ensuring accountability, and enforcing safety and operational standards.
- Currently serving as a Supervisor filling a MSgt billet, providing leadership oversight, task prioritization, and mission execution guidance while supporting senior leadership objectives.
- Apply risk management principles and safety protocols to mitigate hazards in a high-tempo operational environment.
- Trained in Unit Deployment Manager (UDM) programs and procedures, supporting deployment readiness, taskings, mobility requirements, and personnel preparation.
- Appointed Organizational Deployment Training Assistant (ODTA), monitoring training currency, deployment readiness, and compliance metrics for unit personnel.
- Serve as Participation Specialist, maintaining participation data, reports, and coordination in support of unit programs and leadership decision-making.
- Perform additional duties supporting Morale, Welfare, and Recreation (MWR) initiatives and large-scale unit events to enhance morale and readiness.
- Assist with training planning and coordination for unit personnel, contributing to readiness tracking and force development initiatives.
Surgical Scheduler Coordinator
Western New York Urology Associates
Cheektowaga, NY
09.2024 - Current
- Coordinate and manage surgical schedules for over 30 providers across multiple hospitals and facilities, balancing provider availability, patient readiness, and facility resources.
- Ensure compliance with insurance authorization requirements, pre-operative documentation, and procedural readiness standards.
- Serve as a primary liaison between patients, physicians, clinical staff, and insurance companies to resolve scheduling conflicts and administrative issues.
- Maintain HIPAA-compliant patient records and ensure accuracy of medical and scheduling documentation.
- Support operational efficiency through attention to detail, time management, and effective communication across departments.
- Point of contact for injection scheduling, handled multiple patients care and was their direct resource for their treatment process.
Direct Support Staff Member
Harlem Road Ambulatory Surgery Center
Cheektowaga, NY
03.2023 - 09.2023
- Assisted patients with daily living activities and personal care needs.
- Collaborated with healthcare team to develop individualized care plans.
- Monitored patient progress and reported changes to medical staff promptly.
- Trained new staff on protocols and best practices for patient support.
- Implemented safety measures to enhance patient well-being during procedures.
- Coordinated transportation for patients to ensure timely arrivals for appointments.
- Maintained accurate documentation of patient interactions and care provided.
Lab Assistant
Western New York Urology Associates
Cheektowaga, NY
09.2020 - 09.2024
- Processed, labeled, and handled clinical specimens in accordance with laboratory protocols, safety standards, and regulatory requirements.
- Maintained laboratory safety, biohazard controls, and HIPAA compliance while supporting daily clinical operations.
- Assisted with patient interactions, specimen intake, and workflow coordination to support efficient clinical services.
- Supported inventory management and equipment readiness, ensuring uninterrupted laboratory operations.
Education
Certification - Emergency Medical Technician - Basic
Daemen University
Buffalo, NY01-2026
Bachelor of Science - Computer Science Cybersecurity
Liberty University
Lynchburg, VA10-2025
Graduate Certificate - Load Planning School
Community College of The Air Force
Montgomery, AL08-2025
Graduate Certificate - NCO Leadership Development Course
Community College of The Air Force
Montgomery, AL02-2025
Graduate Certificate - NCO Leadership Essentials Course
Community College of The Air Force
Montgomery, AL08-2023
Graduate Certificate - Air Transportation Apprentice School
Community College of The Air Force
Montgomery, AL05-2020
High School Diploma -
John F. Kennedy Jr./Sr. High School
Cheektowaga, NY06-2019
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Safety oversight
- Employee development
- Inventory coordination
- Logistics oversight
- Data analysis
- Operational planning
- Logistics management
- Technology
- Multitasking and organization
Timeline
Surgical Scheduler Coordinator
Western New York Urology Associates
09.2024 - Current
Direct Support Staff Member
Harlem Road Ambulatory Surgery Center
03.2023 - 09.2023
Lab Assistant
Western New York Urology Associates
09.2020 - 09.2024
Passenger Operations Supervisor
Niagara Falls Air Reserve Station
09.2018 - Current
Certification - Emergency Medical Technician - Basic
Daemen University
Bachelor of Science - Computer Science Cybersecurity
Liberty University
Graduate Certificate - Load Planning School
Community College of The Air Force
Graduate Certificate - NCO Leadership Development Course
Community College of The Air Force
Graduate Certificate - NCO Leadership Essentials Course
Community College of The Air Force
Graduate Certificate - Air Transportation Apprentice School
Community College of The Air Force
High School Diploma -
John F. Kennedy Jr./Sr. High School