Emily Valenzuela
San Antonio,TX
Summary
Efficient CSA known for high productivity and ability to complete tasks swiftly. Possess specialized skills in customer service management, conflict resolution, and data entry. Excel in communication, teamwork, and adaptability, ensuring seamless operations and positive customer interactions.
Overview
2024
2024
years of post-secondary education
Work History
CSA
Alaska Airlines
San Antonio, Texas
06.2025 - Current
- Assisted passengers with check-in procedures and baggage handling.
- Provided accurate flight information and addressed customer inquiries.
- Collaborated with team members to ensure efficient boarding processes.
- Handled passenger complaints with professionalism and empathy.
- Provided excellent customer service in a friendly and professional manner.
- Resolved customer complaints courteously and efficiently.
Education
James Madison High School
San Antonio, TexasSkills
- Flight operations
- Customer service
- Problem resolution
- Team collaboration
- Conflict management
- Time management
- Effective communication
- Active listening
- Adaptability skills
- Goal oriented
- Patience and tolerance
- Strong work ethic
- Documentation and reporting
- Technical support
- Complaint handling
- Complaint resolution
Languages
Spanish
Native/ Bilingual
Timeline
CSA
Alaska Airlines
06.2025 - Current
James Madison High School