ALEXANDRIA DELGADO
Fresno
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. With experience of creating schedules on a much smaller scale of 7 gals on a week to week basis. Eager to grow and learn with the many positions of possibilities.
Overview
12
12
years of professional experience
Work History
CSA
Horizon Air
Fresno
11.2024 - Current
- Provided exceptional customer service to passengers during check-in and boarding processes.
- Assisted with baggage handling and ensured proper loading procedures were followed.
- Coordinated flight information updates to keep passengers informed of any changes.
- Collaborated with team members to maintain a smooth operational workflow during peak hours.
- Resolved customer complaints courteously and efficiently.
Caregiver
Self-Employed
Fresno
04.2019 - Current
- Developed and maintained a positive and supportive relationship with the care recipient, ensuring their physical and emotional well-being.
- Coordinated with medical professionals to ensure proper healthcare and medication management for the care recipient.
- Provided transportation for the care recipient to medical appointments and other outings.
- Provided companionship and engaged in stimulating activities to enhance the mental well-being of the care recipient.
- Assisted with daily living activities, such as bathing, dressing, and grooming, to ensure the care recipient's personal hygiene and well-being.
- Managed and maintained the care recipient's daily schedule and activities, ensuring they are engaged and active throughout the day.
- Maintain confidentiality and respect the privacy of the care recipient at all times.
- Maintain accurate records of care provided, including medication administration, daily activities, and any changes in the care recipient's condition.
- Create personalized care plans for each care recipient based on their specific needs and preferences, ensuring that all aspects of their care are tailored to their individual circumstances.
Caregiver/Med-Tech
Fairwinds Woodward Park
Fresno
03.2018 - 05.2019
- Assist residents with medication administration and ensure compliance with medication schedules and protocols.
- Assist residents with daily activities and personal care, such as bathing, grooming, and dressing.
- Monitor and record vital signs of residents regularly to ensure their overall well-being and identify any potential health concerns.
- Observe and report any changes in the physical or mental condition of residents to the appropriate medical sta.
- Create and implement engaging activities and programs for residents to promote mental and emotional well-being.
- Communicate eectively with residents and their families to understand their needs and preferences, and provide personalized care accordingly.
- Maintain accurate and up-to-date documentation of residents' care and progress.
Hostess
Duke's Chowder House
Kent
11.2013 - 03.2014
- Provided friendly and patient service to ensure customer satisfaction
- Resolved problems and addressed customer inquiries
- Achieved a high level of customer service and received positive feedback
- Create a welcoming and friendly atmosphere for guests, ensuring a positive first impression of the restaurant. This includes greeting guests, seating them at appropriate tables, and providing them with menus.
- Eectively manage the waitlist and seating arrangements to optimize customer flow and minimize waiting times.
- Maintain a clean and organized waiting area to enhance the overall customer experience.
- Coordinate with the kitchen sta to ensure accurate wait times for guests.
- Maintain a friendly and professional demeanor when handling dicult or upset customers, ensuring their concerns are addressed and resolved to their satisfaction.
Skills
- Customer service
- Flight coordination
- Baggage handling
- Medication administration
- Care planning
- Conflict resolution
- Time management
- Team collaboration
- Documentation management
- Patient advocacy
- Emotional intelligence
- Active listening
- Problem solving
- Effective communication
- Attention to detail
- Goal oriented
- Patience and tolerance
- Strong work ethic
- Call center experience
- Data entry
- Documentation and reporting
- Microsoft Office
References
- Maleeya Rodriquez, FAIRWINDS WOODWARD PARK, 5595770590
- Laura Vasquez, FAIRWINDS WOODWARD PARK, 5596474346
- JIM MCMANN, CLIENT, 5593965869
- Mitch Allee, CLIENT, 5592844461
Timeline
CSA
Horizon Air
11.2024 - Current
Caregiver
Self-Employed
04.2019 - Current
Caregiver/Med-Tech
Fairwinds Woodward Park
03.2018 - 05.2019
Hostess
Duke's Chowder House
11.2013 - 03.2014