Summary
Overview
Work History
Education
Skills
Timeline
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Emily Vanderveen

Sacramento,CA

Summary

Dedicated healthcare professional with a strong commitment to exceeding expectations. Highly organized and detail-oriented, adept at analyzing data, developing strategies, and providing effective solutions to complex problems. Seeking to leverage extensive skills and knowledge to contribute to team success.

Overview

4
4
years of professional experience

Work History

Health Care Concierge

Aetna
Sacramento, CA
10.2023 - Current
  • Provide exceptional customer service support to internal and external clients, ensuring timely resolution of inquiries.
  • Utilize issue tracking systems to document and assign customer inquiries, maintaining thorough records for follow-up.
  • Address customer complaints and escalations promptly and effectively through various communication channels.

Patient Care Coordinator

Adventist Health
St Helena, CA
01.2023 - 10.2023
  • Supported accurate submission of insurance claims and paperwork, demonstrating strong organizational skills.
  • Managed multiple tasks concurrently with precision and efficiency, including appointment scheduling and follow-ups.
  • Processed patient intake information and updated medical records prior to treatment.

Caregiver Attendant

Private Caregiver in Nursing Facility
Sacramento, CA
01.2020 - 01.2023
  • Communicated effectively with clients and families, demonstrating strong interpersonal skills.
  • Provided compassionate daily care activities such as bathing, grooming, and feeding, ensuring patient safety.
  • Responded quickly to emergency situations using appropriate interventions.

Education

Associate of Science -

Sacramento City College
Sacramento, CA

Skills

  • Health Products Knowledge
  • Data Entry and Database Coordination
  • Scheduling Medical Appointments
  • Health Insurance Plan Management
  • Inbound Call Management
  • Strong Research Abilities
  • Excellent Time Management
  • Exceptional Customer Service
  • Multitasking Abilities with Attention to Detail

Timeline

Health Care Concierge

Aetna
10.2023 - Current

Patient Care Coordinator

Adventist Health
01.2023 - 10.2023

Caregiver Attendant

Private Caregiver in Nursing Facility
01.2020 - 01.2023

Associate of Science -

Sacramento City College

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Emily Vanderveen