Gwendolyn Pfleger
Sharpsville,United States
Summary
Organized and dependable candidate seeking a new position. Successful at managing multiple priorities with a positive attitude. Skilled in customer service, insurance benefit management, and financial analysis. Looking to take on added responsibilities to grow.
Overview
7
7
years of professional experience
Work History
Health Care Concierge
UPMC
07.2021 - Current
- Provide exemplary customer service by being proactive to answer and investigate incoming inquires from current and prospective members.
- Service and document all calls to achieve the highest quality rating.
- Complete all outreaches on behalf of member to drive first call resolution.
- Remain current on all insurance policies, procedures, and plan benefits.
- Respond to emails for the University of Pittsburgh support inbox and make required outreaches.
- Skilled to service commercial, dental, vision, COBRA, employer groups, and spending accounts policies.
Financial Marketing Analyst
UPS
04.2017 - 09.2018
- Monitored and maintained profitability performance reports, to track customer's performance.
- Developed precise spreadsheet models for customer profitability.
- Collaborated with sales, business development, finance, operations, and marketing to plan business projections.
- Consolidated data into PowerPoints and spreadsheets for executive meetings.
- Attended monthly meetings to report financial results and notate key points.
- Organized and co-lead small business marketing events.
Finance Profit Specialist
UPS
05.2016 - 03.2017
- Created and ran financial reports to support business financial goals and objectives.
- Audited and reviewed profit reports for all district customers.
- Monitored budget, revenue, and variance trends weekly and monthly.
- Performed financial analysis and determined best practices to mitigate risk with customers.
- Prepared reports and PowerPoints for leadership meetings.
Education
MBA -
Robert Morris University
Coraopolis, PA05.2017
Bachelor of Science - Accounting
Robert Morris University
Coraopolis, PA05.2016
Skills
- First Call Resolution for Customers
- Data Interpretation
- Developing Presentations and Reports
- Leadership Qualities
- Analytical and Detail Oriented
- Verbal and Written Communication
- Product and Service Knowledge
- Financial Reporting and Analysis
Timeline
Health Care Concierge
UPMC
07.2021 - Current
Financial Marketing Analyst
UPS
04.2017 - 09.2018
Finance Profit Specialist
UPS
05.2016 - 03.2017
MBA -
Robert Morris University
Bachelor of Science - Accounting
Robert Morris University
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