Responsible Administrative Assistant with strong knowledge of office administration and common human resources operations. Known for having a deep understanding of customer service, data entry and file management. Highly skilled in organization, time management and confidentiality.
Overview
15
15
years of professional experience
Work History
Health Care Concierge
Lions Gate CCRC
10.2022 - Current
Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
Streamlined communication between departments, ensuring efficient service delivery to guests.
Maximized guest satisfaction by promptly addressing concerns and resolving issues.
Supported event planning efforts, contributing to the successful execution of memorable occasions.
Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Coordinated transportation arrangements for residents ensuring timely arrivals and departures.
Contributed to a positive work environment by maintaining a professional demeanor at all times.
Managed front office operations of busy senior living facility.
Human Resources Administrative Assistant
Greater Deliverance Learning Academy
10.2017 - 10.2022
Answered and directed several outbound and inbound phone calls per day.
Delivered friendly assistance with new hires throughout the interviewing and hiring process.
Maintained and scheduled complex calendars.
Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
Recruited and screened qualified potential employees.
Ordered and distributed office supplies while adhering to fixed office budget.
Administrative Assistant Of Admissions/Social Services
Veterans Memorial Home@ Vineland
11.2009 - 09.2017
Performed clerical tasks, including answering incoming phone calls, sorting mail and sending correspondence.
Helped distribute employee notices and mail around the office.
Received and routed business correspondence to correct department or staff member.
Provided clerical support to company employees, including copying, faxing and file management.
Reviewed incoming correspondence and determined the action required and its priority.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Checked accuracy and integrity of files and resolved errors.
Education
High School Diploma - undefined
Germantown High School
Philadelphia, PA
1996
Skills
Computer literacy
Articulate and well-spoken
Administrative support
Effective planning
Customer-service oriented
Invoice preparation
Timeline
Health Care Concierge
Lions Gate CCRC
10.2022 - Current
Human Resources Administrative Assistant
Greater Deliverance Learning Academy
10.2017 - 10.2022
Administrative Assistant Of Admissions/Social Services
Veterans Memorial Home@ Vineland
11.2009 - 09.2017
High School Diploma - undefined
Germantown High School
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