Shirley Tejada
Las Vegas,NV
Summary
Detail-oriented professional with extensive experience in administrative operations, hospitality management, and customer service. Demonstrated ability to align business strategies with customer experience initiatives, driving operational efficiency while minimizing costs. Expertise in optimizing operations, leading cross-functional teams, and enhancing customer loyalty through effective issue resolution and strategic planning. Highly organized with strong communication skills, excelling in executive support, calendar management, and report preparation.
Overview
15
15
years of professional experience
Work History
Executive Assisant and Client Care Coordinator
Bored Printing
Las Vegas, Nevada
05.2025 - Current
- Managed social media accounts on Instagram and TikTok to boost online presence.
- Handled phone inquiries and emails promptly to maintain effective communication.
- Assisted owner with administrative tasks, streamlining daily operations.
- Took detailed notes during meetings for accurate documentation.
- Processed invoices efficiently to ensure steady cash flow.
- Ordered supplies to support warehouse operations and maintain stock availability.
- Supported warehouse management initiatives to enhance workflow and productivity.
- Recommended optimal printing options for clients to meet specific needs.
Funder
First Help Financial
Las Vegas, NV
06.2022 - 05.2025
- Verified dealer funding packages to ensure adherence to FHF quality standards.
- Conducted phone verification of references and employment information for prospective clients.
- Assessed accuracy of all information provided during application and funding processes.
- Managed incoming faxes from dealerships to streamline communication.
- Provided regular updates to dealerships regarding funding package statuses.
- Conducted final interviews with prospective clients to finalize funding decisions.
- Supported dealerships by managing expectations and facilitating effective communication.
- Collaborated with funding team to achieve FHF weekly and monthly targets.
Member Services Representative
Southern Highlands Golf Club
Las Vegas, NV
11.2021 - 06.2022
- Greet Club Members + Answer Phones
- Make restaurant reservations
- Work along side Director of Private Events to coordinate holiday events
- Secure reservations for the Cottages (much like hotel stay- they're condos)
- Cultivate relationships with Members and Vendors
- Concierge for all requests
Virtual Assistant
Yolabs Inc
Palo Alto, CA
10.2020 - 08.2021
- Served as primary liaison between manager and internal/external clients.
- Handled client requests and queries efficiently to ensure satisfaction.
- Coordinated travel arrangements to optimize scheduling.
- Provided exceptional customer service during member meetings.
- Assisted members proactively with follow-up communication as needed.
- Developed extensive knowledge of local area amenities, including restaurants and attractions.
- Maintained professional relationships with vendors and merchants to foster collaboration.
- Supported marketing and sales departments through various administrative tasks.
Front Office Coordinator/Employment Specialist
Express Employment Professionals
Las Vegas, NV
01.2020 - 04.2020
- Handled multiple phone lines and multi-tasked effectively to maintain office efficiency.
- Created positive first impressions for all inquiries via phone, in-person, and electronic means.
- Managed applicant flow and supported recruiting efforts by qualifying candidates.
- Administered skill tests and conducted mock interviews to enhance candidate readiness.
- Revised resumes and recommended training to align candidates with job opportunities.
- Developed strong associate relationships through daily recruitment and interviews.
- Coordinated activities and prioritized tasks daily to ensure optimal productivity.
- Expanded business by generating new accounts through consistent daily sales calls.
Member Services Coordinator
MGM Grand International
Las Vegas, NV
06.2018 - 10.2019
- Administered all multichannel M life member inquiries promptly and effectively.
- Encouraged loyalty by resolving customer issues efficiently.
- Handled diverse M life administrative tasks, including booking reservations and processing tax statements.
- Verified account information and updated records as requested.
- Conducted reviews and responded to member communications via email, fax, or direct mail.
- Executed troubleshooting for various online issues, resolving inquiries about tier levels and adjustments.
- Oversaw reconfirmation of dining, show, and room reservations using ICE program.
EVS Assistant Manager
The Cromwell Hotel
Las Vegas, NV
10.2017 - 06.2018
- Administer the maintenance of the cleanliness and sanitation of all company buildings and grounds through directing and assisting EVS Technicians.
- Organize and facilitate daily tour of all areas of the casino and grounds to inspect and appraise completed work and correct all deficiencies.
- Closely collaborate with staff daily to provide them with constructive feedback.
- Oversee the maintenance of the shift log or report, communicating any irregularities necessary for successful operations of other shifts.
- Develop and maintain extensive knowledge of safe work habits and safety codes set for the company and dispense training to EVS Technicians in safe operations.
- Create and maintain work records and establish development plans for EVS Technicians on same shift.
- Handle and respond to cleaning or groundskeeping requests from other departments.
- Search for, identify, and communicate cleaning supplies and equipment needs to EVS Manager.
- Certify the provision and courteous service to all customers, internal and external.
- Execute work for the casino by driving a variety of vehicles such as vans, industrial trucks, or other light equipment.
- Devise and provide recommendations on innovative ideas for improvement to the Manager and oversee the implementation of approved ideas.
- Orchestrate the hiring, training, and development of EVS Technicians, preparing and conducting performance reviews and scheduling employees work for shifts.
- Play a key role in providing leadership and assistance to EVS Team.
- Arrange and administer daily briefings and inspections.
Night Audit Supervisor
The Cromwell Hotel
Las Vegas, NV
03.2016 - 10.2017
- Charted the preparation and development of daily revenue reports for the front office system.
- Ensured the balancing of all settlement accounts and transmitting of credit card authorizations.
- Monitored and directed concierge team with training.
- Provided extensive assistance to achieve resolution of all guest concerns or complaints.
Concierge
Wynn Encore Resorts
Las Vegas, NV
08.2010 - 02.2016
- Dispensed in-depth assistance to hotel guests with requests or bookings whether on or off property.
- Closely collaborated with guests to provide appropriate recommendations on everything from entertainment, restaurants, shopping, transportation, and miscellaneous experiences.
- Developed and obtained an unparalleled knowledge of the property.
- Operated with a specific focus on in-house guest retention bookings while maintaining 5 Star, 5 Diamond Mobil standards.
- Administered several phone lines, transfers, computer systems, and email correspondence.
- Established and fostered close relationships with multiple professionals city-wide.
Education
High School Diploma - Computer Information Systems
Vocational Technical School
Las Vegas, NV12.2004
Skills
- Med Occur and Spa Soft
- GO Concierge and Titan
- RSVIP and Opera
- HotSOS and Avaya
- LMS and E-Verify
- Computer skills
- Communication skills
- Office experience
- Data entry
- Time management
- Front desk operations
- Administrative experience
- Hospitality experience
- Customer service and support
- Office administration
- Phone etiquette
- Filing systems
- Hotel operations
- Customer relationship management
- Hospitality management
- Night audit processes
- Relationship management strategies
- Schedule management techniques
- Environmental services oversight
- Guest services excellence
- Google Suite proficiency
- Sales administration tools
- Salesforce expertise
- Management principles
- Google Docs usage
- Oracle applications knowledge
- Windows operating system familiarity
- Live chat support skills
- Social media management
- Meeting coordination
- Invoice processing
- Document management
- Administrative support
- Effective communication
- Workflow optimization
- Team collaboration
- Problem solving
- Attention to detail
- Multichannel communication
- Client interaction
- Event coordination
- File organization
- Videoconference preparation
- Articulate and well-spoken
- Administrative support specialist
- Email management
- Document handling
- Proofreading
- Customer Service-oriented
- Mail management
- Task delegation
- Advanced MS office suite
- Travel coordination
- Proper phone etiquette
- Information confidentiality
- Software knowledge
- Performance improvement
- Self-starter
- Extensive vocabulary
- Interpersonal communication
- Conflict management
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Professional
Timeline
Executive Assisant and Client Care Coordinator
Bored Printing
05.2025 - Current
Funder
First Help Financial
06.2022 - 05.2025
Member Services Representative
Southern Highlands Golf Club
11.2021 - 06.2022
Virtual Assistant
Yolabs Inc
10.2020 - 08.2021
Front Office Coordinator/Employment Specialist
Express Employment Professionals
01.2020 - 04.2020
Member Services Coordinator
MGM Grand International
06.2018 - 10.2019
EVS Assistant Manager
The Cromwell Hotel
10.2017 - 06.2018
Night Audit Supervisor
The Cromwell Hotel
03.2016 - 10.2017
Concierge
Wynn Encore Resorts
08.2010 - 02.2016
High School Diploma - Computer Information Systems
Vocational Technical School