Bailey Prell
Pittsburgh,PA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Health Care Concierge
UPMC Health Plan
Pittsburgh , PA
2024.02 - Current
- Maintained accurate records of customer interactions, including policy details and payment history.
- Conducted research to identify cost-effective healthcare solutions for clients.
- Assisted customers with inquiries about health insurance policies and coverage options.
- Ensured compliance with all applicable laws, regulations and company policies relating to health insurance services.
- Utilized empathy to provide assistance and support to members during their hardships.
Stylist
Sports Clips
Pittsburgh , PA
2023.10 - Current
- Provided personal consultations to determine clients' styling needs and preferences.
- Participated in team discussions regarding marketing strategies for the salon.
- Cultivated strong-value added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Stayed informed about industry trends to deliver top-notch client support.
Customer Service Coordinator
Total Quality Logistics Inc.
Pittsburgh , PA
2021.12 - 2024.02
- Kept customers informed about the progress of their shipments through consistent communication.
- Demonstrated problem-solving skills by efficiently addressing issues in a professional manner, while working collaboratively as part of a team.
- Demonstrated exceptional telephone communication skills in both making and receiving calls.
- Generated sales by showcasing company products to both existing and prospective clients.
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ2025-01
Skills
- Data Collection
- Critical Thinking
- Active Listening
- Time management
- Relationship Building
- HIPAA Requirements
- Adaptability
- Effective Communication
- Organizational Skills
- Problem-solving
References
References available upon request.
Timeline
Health Care Concierge
UPMC Health Plan
2024.02 - Current
Stylist
Sports Clips
2023.10 - Current
Customer Service Coordinator
Total Quality Logistics Inc.
2021.12 - 2024.02
Bachelor of Science - Psychology
Grand Canyon University
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