Emily Vangeli
Gilbertsville,PA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Confident in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Operations Manager
Hand & Stone Massage and Facial Spa
Pottstown, PA
07.2024 - Current
- Managed scheduling and staff assignments to optimize productivity and resource allocation.
- Developed and implemented training programs for new employees, improving onboarding efficiency.
- Led team meetings to communicate goals, expectations, and performance feedback effectively.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Bank Teller
Santander
Boyertown, PA
03.2023 - 05.2024
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
Front Desk Associate
Lords And Ladies
Pottstown/Perkiomenville PA
08.2020 - 01.2023
- Coordinated wedding parties.
- Managed social media page.
- Up-sold services and products and attested to clients needs.
- Greeted clients upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
High School Diploma -
Boyertown Area Senior High School
Boyertown, PA06.2021
Skills
- Team leadership
- Problem-solving
- Customer service
- Employee relations and conflict resolution
- Staff training
- Staff management
- Goal setting
- Client relationships
Timeline
Operations Manager
Hand & Stone Massage and Facial Spa
07.2024 - Current
Bank Teller
Santander
03.2023 - 05.2024
Front Desk Associate
Lords And Ladies
08.2020 - 01.2023
High School Diploma -
Boyertown Area Senior High School