EMILY VAN KEUREN
MOUNT PLEASANT,SC
Summary
Dedicated and detail-oriented Customer Success professional with over a decade of experience delivering exceptional support to clients. Proven expertise in managing a high volume of customer inquiries while consistently maintaining a positive and professional demeanor. Committed to enhancing the overall customer experience through outstanding service and proactive problem-solving. Passionate about fostering strong client relationships and driving satisfaction to ensure long-term loyalty.
Overview
11
11
years of professional experience
Work History
Reservations Manager
Sorghum & Salt
Charleston, SC
07.2025 - Current
- Manage all reservations for a farm to table neighborhood restaurant, ensuring a seamless and welcoming experience for every guest. Build and maintain strong relationships with guests to encourage repeat visits and cultivate loyal clientele. Coordinate and book large party reservations and full restaurant buyouts while working closely with front of house and management teams to ensure smooth execution. Serve as the primary point of contact for guests, providing personalized service and attention to detail to enhance the overall dining experience.
- Current
Assistant Manager
Island Cabana Bar
Charleston, SC
01.2024 - 01.2025
- Provided exceptional guest service in a high volume, fast paced bar and retail environment. Led onboarding and training for new team members while supporting front of house operations to ensure seamless service. Resolved guest concerns and accommodated special requests with professionalism and tact. Maintained cleanliness, organization, and visual standards for both bar and service areas and the retail floor. Managed and grew social media presence, driving significant increases in engagement and follower count.
Guest Experience Manager
The Vendue
Charleston, SC
01.2023 - 01.2024
- Served as the primary representative of the company, warmly welcoming guests and creating a positive first impression. Built and maintained professional relationships with guests before and during their stay, contributing to consistently high satisfaction scores. Provided personalized recommendations and coordinated vacation itineraries, including activities, transportation, and dining, resulting in enhanced guest experiences and repeat visits. Partnered with all hotel departments to resolve concerns quickly and ensure seamless service throughout each guest’s stay.
Reservation Specialist
Gingerline
Charleston, SC
01.2023 - 01.2023
- Created a warm, inviting atmosphere and delivered exceptional customer service to every guest. Assisted patrons in selecting reservation times tailored to their needs, while strategically managing reservations and seating to maximize sales potential. Maintained ongoing communication and relationships with guests, fostering loyalty and repeat business. Curated a comfortable yet refined casual fine dining experience, ensuring each visit met the highest standards of hospitality.
Front of House Manager
R Kitchen
Charleston, SC
01.2021 - 01.2023
- Delivered exceptional dining experiences that left a lasting impression on every guest. Directed front of house operations and collaborated with kitchen staff to design and execute an unforgettable five course tasting menu with expert wine pairing recommendations. Partnered with beverage distributors to maintain and elevate the beverage program. Maintained a consistent presence in the dining room while managing social media accounts and responding promptly to guest feedback to strengthen relationships and encourage repeat visits.
Stewardess
Pour Another
West Palm Beach, FL
01.2022 - 01.2022
- Collaborated with a skilled team to maintain the impeccable presentation of a 125 foot motor yacht. Traveled to various destinations on and off charter, ensuring smooth operations and guest comfort at all times. Managed provisioning before each charter and during downtime to support an efficient and welcoming living environment for crew and guests. Delivered attentive, high level service to create seamless and memorable guest vacations. Coordinated and decorated meal services and organized engaging activities to enhance the onboard experience.
Leasing Consultant
Hampshire Properties
Fairfax, VA
01.2019 - 01.2020
- Managed leasing operations across three large communities, including two apartment complexes and one townhome community, ensuring consistent occupancy and tenant satisfaction. Led community activities at each property to promote lease renewals and foster positive resident engagement. Maintained over 85% occupancy across all communities through proactive leasing, marketing, and personalized resident interactions. Provided high-level customer service by addressing renter inquiries, concerns, and complaints, finding solutions while maintaining a positive and professional demeanor. Collaborated with property management teams to ensure smooth operations, timely communication, and adherence to community policies.
Director of Operations
Palmer’s Pinckney Inn
Charleston, SC
01.2015 - 01.2019
- Progressed from receptionist to mastering full operation of the bed and breakfast. Built strong guest relationships to foster a welcoming and friendly environment. Served as the primary point of contact during guest check-in and throughout their stay to ensure a seamless experience. Managed reservations and marketing initiatives to maximize occupancy and attract new guests. Collaborated with the team to maintain exceptional cleanliness, organization, and presentation at all times.
Education
Some College (No Degree) - Political Science
College of Charleston
Charleston, SCHigh School - undefined
Brunswick High School
Brunswick, MD01.2015
Skills
- Multitasking
- Critical Thinking
- Customer Service Experience
- Sales Experience
- Positive Service Mentality
- Microsoft Suite
- Guest Services
- POS Systems
- Social Media Management
- Time Management
- Retail Design
- Canva
- Google Workspace Apps
- Staff Training and Development
- Issue Resolution
- Reservations Management
LANGUAGES
English
Spanish
Timeline
Reservations Manager
Sorghum & Salt
07.2025 - Current
Assistant Manager
Island Cabana Bar
01.2024 - 01.2025
Guest Experience Manager
The Vendue
01.2023 - 01.2024
Reservation Specialist
Gingerline
01.2023 - 01.2023
Stewardess
Pour Another
01.2022 - 01.2022
Front of House Manager
R Kitchen
01.2021 - 01.2023
Leasing Consultant
Hampshire Properties
01.2019 - 01.2020
Director of Operations
Palmer’s Pinckney Inn
01.2015 - 01.2019
High School - undefined
Brunswick High School
Some College (No Degree) - Political Science
College of Charleston