Sierrah Mathis

• Coordinated reservations with Marina's property management software to streamline booking process.
• Managed booking inquiries for cabins, campsites, and boat rentals.
• Assisted guests with check-in and check-out processes efficiently.
• Offered local area information and tailored recommendations to enrich guest experience.
• Collaborated with team members to maintain accurate availability records.
• Handled payment transactions and invoicing for all guest services.
• Resolved guest issues swiftly to maintain high satisfaction levels throughout their stay.
• Resolved customer complaints in a professional manner.
• Worked within budget set by Director of Operations
• Scheduling
• Ensured smooth guest interaction

• Oversaw daily restaurant operations, managing inventory, scheduling, and promptly resolving customer complaints to maintain service standards.
• Led and trained team of servers, providing direction, feedback, and coaching to enhance customer service quality and operational efficiency.
• Collaborated with kitchen staff to ensure accurate and timely delivery of food and drinks to customers, resulting in high customer satisfaction ratings.
• Implemented new strategies to increase sales and improve overall profitability, resulting in a 10% increase in revenue over a 6-month period.
• Executed cash handling procedures and managed store setup and closure processes to ensure operational continuity.
• Successfully upsold menu items and promoted daily specials, resulting in increased sales and customer satisfaction.
• Trained new staff on service standards and customer engagement techniques.

Currently enrolled

• 3.2 GPA
• Capstone project in Business Administration received excellent reviews