Emily Vega
Orlando,FL
Summary
Dynamic professional with a proven track record at Discovery Cove, adept in bilingual communication (English and Spanish) and customer engagement. Excelled in leadership, training new lifeguards with a focus on safety and service excellence. Skilled in creative problem-solving and public speaking, consistently enhancing customer satisfaction and team effectiveness.
Overview
3
3
years of professional experience
Work History
Lifeguard
Discovery Cove
Orlando, FL
06.2023 - Current
- Delivered exceptional guest service by assisting with inquiries, guiding visitors, and addressing their needs.
- gave presentations in front of new employees
- Fluent in English and Spanish
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
- Enforce safety protocols, and provide vigilant surveillance to ensure the well-being of all guests.
- Certified American Red Cross Lifeguard Instructor, trained new lifeguards on ARC-standard training
- given the responsibility to ensure they were well-prepared to uphold safety standards and provide excellent guest service.
Sales Associate
Calvin Klein
Orlando, FL
05.2022 - 06.2023
- Greet and deliver exceptional customer service to every customer, finding the right products, and focusing on customer engagement. Use suggestive selling to drive UPT, and conversion.
- Utilized fluency in English and Spanish to effectively communicate with diverse customers.
- Accurately processed transactions and handled cash in a fast-paced environment.
- Actively promoted sales and store promotions, contributing to achieving sales targets, and enhancing customer satisfaction.
Education
Associate of Arts -
Valencia College
Orlando, FLSkills
- Customer service and support
- Strong leadership skills
- Fluent in English and Spanish
- Excellent people skills
- Public speaking
- Student engagement
- Creative problem solving
- Clear verbal communication
Timeline
Lifeguard
Discovery Cove
06.2023 - Current
Sales Associate
Calvin Klein
05.2022 - 06.2023
Associate of Arts -
Valencia College
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