Summary
Work History
Education
Skills
Timeline
Generic

Mahaille Wachowiak-Cook

Adel,GA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Work History

Lifeguard

Rigby's Waterpark
05.2023 - 07.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.
  • Responded to emergency situations in a timely, efficient manner.

Locater

KB Auto Management
04.2023 - 05.2023


  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered constructive feedback to clients to help reach goals.
  • Gathered data from appropriate sources to assist in determining customer needs and requirements.
  • Formatted documents using Microsoft products follow specific corporate style guides.
  • Supported data entry team with custom forms and reports created in Excel and Adobe Creative Suite.

Education

No Degree -

Cook High School
Adel, GA

Skills

  • Team Collaboration
  • Program Oversight
  • Patron Support
  • Public Safety
  • Lifeguard Procedures
  • Retail Sales Customer Service
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Word
  • Stocking and Replenishing
  • Active Listening
  • Customer Relations
  • Customer Service
  • Problem-Solving Ability
  • Money Handling Abilities
  • Office Equipment Proficiency
  • Computer Proficiency
  • Clerical Support

Timeline

Lifeguard

Rigby's Waterpark
05.2023 - 07.2023

Locater

KB Auto Management
04.2023 - 05.2023

No Degree -

Cook High School

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Mahaille Wachowiak-Cook