Emily Ventura
Hollis Center,ME
Summary
Adept at maintaining high service standards under pressure, I leveraged strong multitasking and customer service skills at Oak St. Bistro and other venues. My ability to foster team collaboration and ensure guest satisfaction has consistently enhanced dining experiences, contributing to repeat business and positive referrals.
Motivated, hard worker with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
27
27
years of professional experience
Work History
Waitress/Catering Kitchen Prep Cook
Oak St. Bistro
02.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Self Employed Hair Stylist
Salon Haute Couture
04.2005 - Current
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
Waitress/VIP Cocktail Server
The Players Club Golf and Country Club
12.2007 - 05.2008
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress/Table Busser
Traditions Restaurant
01.1998 - 01.2003
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
Cosmetologist -
Spa Tech Institute - Westbrook
Buxton, ME12.2005
High School Diploma -
Thornton Academy
Saco, ME06.2002
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
Timeline
Waitress/Catering Kitchen Prep Cook
Oak St. Bistro
02.2023 - Current
Waitress/VIP Cocktail Server
The Players Club Golf and Country Club
12.2007 - 05.2008
Self Employed Hair Stylist
Salon Haute Couture
04.2005 - Current
Waitress/Table Busser
Traditions Restaurant
01.1998 - 01.2003
Cosmetologist -
Spa Tech Institute - Westbrook
High School Diploma -
Thornton Academy
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