Summary
Overview
Work History
Education
Skills
Timeline
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Emily Viczian

Cornwallville,NY

Summary

Dynamic restaurant professional skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.

Overview

13
13
years of professional experience

Work History

Bookkeeper

Peggy Anderson Associates
09.2023 - Current
  • Maintain accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
  • Handle payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Manage accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Provide support during audits by supplying requested documentation promptly and accurately.
  • Monthly account reconciliations
  • Subcontractor insurance tracking


Bartender

Vanderbilt Lakeside
08.2023 - Current
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Bookkeeper

Helsinki Hudson
01.2020 - Current
  • Follow detailed end-of-month accounting procedures to verify proper balancing of all accounts and readiness for new month
    Manage accounts payable, receivable and payroll
    Create invoices for private events, collecting and tracking deposits and payments due
  • General banking, daily deposits, setting all bar banks accurately before the beginning of each shift Supervise payroll, electronic deposits and employee pay adjustments.
    Maintain full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections
  • Review purchase documents and company receipts for reconciliation with statements
    Apply mathematical skills to calculate totals, check figures and correct problems with physical and digital files

Server

Mountain View Brasserie
08.2020 - 06.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Club Manager

Helsinki Hudson
09.2014 - 03.2020
  • Recruited, hired, and trained to develop high-performing staff.
  • Planned, organized, and coordinated special events and celebrations.
  • Negotiated contracts with vendors, suppliers and entertainment providers to achieve favorable terms.
  • Scheduled staff shifts to meet business demands and coordinate adequate coverage.
  • Restored customer loyalty by resolving complaints with workers, activities or services rendered.
  • Weekly bar inventory for entire establishment using Partender to identify and track inventory, waste and what was needed to order for replenishment
  • Close building, settle credit card batch, check all bank bags, checking to make sure all ovens/lights were off before locking all doors
  • Reviewing/returning band contracts
  • Band Hospitality- communicating with band manager in regards to rider specifications prior to arrival, shopping for rider and setting up green room
  • Club seating chart and reservations for ticket holders- depending on genre of music and amount of tickets sold, creating a seating chart and floor plan suitable for each individual show.
  • Assessing ticket sales on a daily basis making sure not to over sell each level of seated areas
  • Perform checkouts of servers and bartenders to ensure that all tickets were accounted for
  • Making sure all server/bar side work is completed before the end of the shift (cleaning, restocking etc) Handled escalated customer complaints to provide full resolutions and promote loyalty

Bartender

Helsinki Hudson
12.2011 - 03.2020
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Server

Helsinki Hudson
09.2011 - 03.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Food Runner / Hostess

Helsinki Hudson
08.2011 - 09.2011
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Delivered food to guests

Education

Associate of Arts - Music

MTSU
Murfreesboro, TN

Skills

  • Payroll Preparation and Processing
  • Accounts Payable/Receivable Management
  • Monthly Reconciliations
  • Financial Calculation and Analysis
  • Customer Relations
  • Income Statements
  • Bill Payment and Recordkeeping
  • Vendor Record Management
  • Confidential document control
  • Full service restaurant background
  • Stable work history

Timeline

Bookkeeper

Peggy Anderson Associates
09.2023 - Current

Bartender

Vanderbilt Lakeside
08.2023 - Current

Server

Mountain View Brasserie
08.2020 - 06.2023

Bookkeeper

Helsinki Hudson
01.2020 - Current

Club Manager

Helsinki Hudson
09.2014 - 03.2020

Bartender

Helsinki Hudson
12.2011 - 03.2020

Server

Helsinki Hudson
09.2011 - 03.2020

Food Runner / Hostess

Helsinki Hudson
08.2011 - 09.2011

Associate of Arts - Music

MTSU

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Emily Viczian