Emily Vizcarrondo
New Haven,CT
Summary
Dynamic and accomplished customer service specialist with expertise in CRM and conflict resolution. Twenty-six years with diverse clients facing roles in the healthcare industry. Five years' experience working remotely in various shifts.
Results-driven information management professional with keen ability to handle sensitive data and ensure compliance. Proven track record in managing and processing information requests with precision and adherence to privacy standards. Known for effective team collaboration, reliability, and adaptability to changing demands.
Overview
22
22
years of professional experience
Work History
ROI Tech II
Yale New Haven Health
2016.10 - Current
- Process and fulfill medical information requests received through fax, phone, walk-in customer, or approved electronic means per HIM department procedure and all applicable governing release of patient records.
- Perform second level review of authorizations to ensure HIPPA compliance prior to fulfilling requests.
- Generate invoices for billable requests in compliance with YNHHS policy and department procedure.
- Consistently monitor Outlook email account and respond appropriately to emails from department leaders, co-workers, and other stakeholders.
- Maintain competency in navigation of Prism, Epic, Quadra med, SCM, Centricity, Cerner, Meditech, and any other relevant legacy EMR system required to fulfill release of information.
- Manage electronic work queue, operate desktop scanners, and produce documents in format specified by requestor (electronic or paper). Experience with medical terminology.
Clerk Typist
State of CT Dept of Corrections
2020.10 - 2023.02
- I configure the files for the new inmates that come in every night, along with sorting and distributing the mail. If an inmate has a prior file, I request the file be sent to my location and once they arrive, I migrate them together. I am also responsible for reviewing the emails from family members who are requesting to visit with the inmates, I make sure that there are not any issues with them visiting and if there is I inform them of what the problem is and provide them with a solution on how to resolve it. Once everything is all set, the visits are scheduled.
Admitting Associate/ED Registrar
Yale New Haven Hospital
2009.12 - 2016.10
- I perform a wide range of customer service duties including reception, triage, booking, scheduling maternity patients, registration, and patient interviewing. I apply a wide variety of policies and procedures in dealing with patients, families, physicians, and their staffs. Utilized a variety of computer systems applications, both clinical and financial, to perform job responsibilities. Monitored the flow of patients and information throughout the admitting areas; interviews patients to obtain and verify demographic and insurance benefits information necessary to ensure reimbursement; adhered to all established departmental guidelines, hospital policies, and medical staff by-laws as it pertained to all the functions. Helped translate for the Spanish speaking patients and visitors, also assisted the Patient Account Representatives clear accounts when they had Spanish speaking patients.
Bilingual Patient Representative
MUSC
2009.03 - 2009.10
- Provided constant and efficient operations of the physician medical office. Duties included scheduling, patient registration, telephone triage, medical records, billing, and collections. Coordinated and participated in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. Position also involved customer service, message distribution, and ancillary scheduling and preparation and referrals management. Translated for the Spanish speaking patients.
Admitting Associate
Yale New Haven Hospital
2004.01 - 2009.02
- I perform a wide range of customer service duties including reception, triage, booking, scheduling maternity patients, and patient interviewing. I apply a wide variety of policies and procedures in dealing with patients, families, physicians, and their staffs. Utilized a variety of computer systems applications, both clinical and financial, to perform job responsibilities. Monitored the flow of patients and information throughout the admitting areas; interviews patients to obtain and verify demographic and insurance benefits information necessary to ensure reimbursement; adhered to all established departmental guidelines, hospital policies, and medical staff by-laws as it pertained to all the functions. Helped translate for the Spanish speaking patients and visitors, also assisted the Patient Account Representatives clear accounts when they had Spanish speaking patients.
Education
B.A. - Human Services
Springfield College
Springfield, MA2020-08
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Documentation and reporting
- File and record maintenance
LANGUAGE
Spanish - Fluent
Timeline
Clerk Typist
State of CT Dept of Corrections
2020.10 - 2023.02
ROI Tech II
Yale New Haven Health
2016.10 - Current
Admitting Associate/ED Registrar
Yale New Haven Hospital
2009.12 - 2016.10
Bilingual Patient Representative
MUSC
2009.03 - 2009.10
Admitting Associate
Yale New Haven Hospital
2004.01 - 2009.02
B.A. - Human Services
Springfield College