Alana Chun
Summary
Dedicated Processor with several years of experience optimizing data workflows for accuracy and efficiency. Skilled in streamlining processes using Microsoft Office. Detail-oriented and deadline-driven with strong problem-solving abilities. Effective communicator and team player committed to meeting performance goals.
Overview
22
22
years of professional experience
Work History
ROI Processor II
Datavant
Phoenix, AZ
01.2018 - Current
- Deliver Protected Health Information within deadlines, maintaining expert attention to detail, ensure accuracy and completeness.
- Provide training on the use of electronic health record systems to team members.
- Adhered to HIPAA guidelines when handling protected health information.
- Answered inquiries regarding the status of patient records or their availability.
- Develop job aids/training materials for new personnel assigned to the Release Of Information department.
- Maintain a positive working relationship with fellow staff and management.
- Performed quality assurance reviews on completed releases of information requests.
- Resolved issues relating to incomplete or inaccurate authorizations.
Front Desk Associate
Hyatt Place Portland Airport
Portland, OR
06.2017 - 01.2018
- Processed payments from customers for room charges and incidentals.
- Assisted guests with check-in and check-out procedures as needed.
- Assisted with room reservations, changes and cancellations.
- Conducted regular audits of front desk operations to ensure compliance with established standards.
- Greeted guests in a professional and friendly manner.
- Maintained daily records of room availability and rates.
- Coordinated with housekeeping staff regarding occupancy status of rooms.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Provided information about the hotel's amenities, services and surrounding areas to guests.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Assisted in training new front desk clerks on proper procedures and protocols.
- Ensured that all guest requests were met promptly, courteously and efficiently.
Office Assistant
Chauffeured Services
Maui, HI
02.2010 - 06.2017
- Provided customer service support to clients seeking assistance with transportation services.
- Compiled reports on vehicle usage, delivery times and route performance metrics.
- Scheduled appointments for vehicle inspections, repairs or servicing as needed by dispatchers.
- Created daily logs of dispatched vehicles and personnel.
- Assisted with training new hires on dispatcher procedures and protocols.
- Handled incoming calls and directed callers to appropriate department or employee.
- Provided HR administrative assistance to management team.
- Performed accounting or financial analysis.
Catering & Convention Services Coordinator
Makena Beach and Golf Resort
Maui, HI
10.2002 - 12.2009
- Advised clients on appropriate décor, food selections, music choices and other elements that will contribute positively to the success of their event.
- Created detailed timelines with specific deadlines for each task associated with the event.
- Provided on-site management of special events to ensure smooth execution of plans.
- Researched potential vendors to provide services such as catering or entertainment.
- Cooperated with other departments in order to coordinate resources needed for successful events.
- Conducted post-event evaluations by collecting data from attendees about their experience at the event.
- Negotiated contracts with vendors to obtain the best prices for services provided.
- Ensured compliance with all applicable laws and regulations concerning safety and health standards during the event.
- Coordinated and managed all logistics for special events, including venue selection, catering, decorations, entertainment, transportation and security.
Education
Travel Industry -
Travel Institute of the Pacific
Honolulu, HIHigh School Diploma -
Kalani High School
Honolulu, HISkills
- HIPAA Compliance
- Organizational Skills
- Excellent Communication
- Self Motivation
- Attention to Detail
- Time management abilities
- Special events planning
- Guest Relations
- Microsoft Office
- Teamwork and Collaboration
- Multitasking and Organizing
- Customer Service
- Knowledgeable in Epic, Cerner, NextGen, Meditech, McKesson etc
Additional Information
HIGHLIGHTS: Strong multitasking abilities, Professional demeanor, Able to work under pressure, Communicate effectively, Excellent time management skills, Dedicated team player
Accomplishments
- Meets and exceeds quarterly goals.
- Central Zone Employee Spotlight 2021
Affiliations
- Learning multi languages, traveling and hiking.
References
References available upon request.
Timeline
ROI Processor II
Datavant
01.2018 - Current
Front Desk Associate
Hyatt Place Portland Airport
06.2017 - 01.2018
Office Assistant
Chauffeured Services
02.2010 - 06.2017
Catering & Convention Services Coordinator
Makena Beach and Golf Resort
10.2002 - 12.2009
Travel Industry -
Travel Institute of the Pacific
High School Diploma -
Kalani High School