Emily Wagner
Perry,NY
Summary
Adept at POS system proficiency and known for exceptional patience and empathy, I significantly enhanced customer loyalty at Perry Market Place by resolving complaints and streamlining transactions. My proactive approach in both team and independent roles across various positions, including SUBWAY®Restaurants, showcases my ability to adapt and excel, ensuring operational excellence and safety. I also learned a great deal of leadership when I was a SkillsUSA NY state officer.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Grocery Store Cashier
Perry Market Place
Perry, NY
10.2024 - Current
- Resolved customer complaints professionally, demonstrating empathy and understanding to strengthen customer loyalty.
- Managed cash register accurately, balancing cash drawers at the beginning and end of each shift.
- Reduced wait times for customers with quick and accurate cash handling, resulting in higher customer retention rates.
- Processed various forms of payment securely, including cash, credit cards, checks, gift cards, and coupons; ensuring accuracy in all transactions.
Grocery Store Stocker
Perry Market Place
Perry, NY
10.2023 - 10.2024
- Enhanced customer satisfaction by promptly assisting with locating items and answering inquiries.
- Promoted safety awareness within the workplace by adhering to company guidelines for lifting techniques and equipment usage.
- Assisted with seasonal resets and floor plan adjustments to accommodate new products or promotional displays effectively.
- Participated in ongoing training sessions to stay updated on current best practices for grocery stocking procedures.
Subway
SUBWAY®Restaurants
Perry, NY
01.2022 - 09.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Ice Cream Scooper
Charcoal Coral
Perry, NY
04.2022 - 10.2022
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
Food Service Worker
Six Flags
Darien Center, NY
06.2021 - 09.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
Associates - Health Care Studies
Finger Lakes Community College
Canandaigua, NYIndependent Studies
Alfred State College
Alfred, NYPerry Central High School
Perry, NY06.2024
Skills
- POS system proficiency
- Cleanliness and organization
- Patience and empathy
- Workplace safety
- Cooperative and supportive
Accomplishments
Cheerleading captain and sectional champions
Attendance award
Defensive tactics completion certificate
Volunteered at wrestling tournaments, as well as ringing the bell for Red Cross
Certification
Security guard license
Timeline
Grocery Store Cashier
Perry Market Place
10.2024 - Current
Grocery Store Stocker
Perry Market Place
10.2023 - 10.2024
Ice Cream Scooper
Charcoal Coral
04.2022 - 10.2022
Subway
SUBWAY®Restaurants
01.2022 - 09.2023
Food Service Worker
Six Flags
06.2021 - 09.2021
Associates - Health Care Studies
Finger Lakes Community College
Independent Studies
Alfred State College
Perry Central High School