Emily Wallace
Lebanon,TN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Trainer
Cracker Barrel Old Country Store
02.2022 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Monitored participant workflow and behaviors throughout training process.
Retail Sale Associate
Cracker Barrel Old Country Store
02.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Floor leadership
- Cashier
- Was top sales person for two consecutive years for our Easter sales completion
Education
High school diploma -
Lebanon High School
Lebanon, TN05.2023
Skills
- Labor Relations
- Online-Based Education
- Learning Strategies
- Course Planning
- Online Training
- Guest Satisfaction
Certification
Par certification 1-4
Languages
French
Limited Working
Timeline
Trainer
Cracker Barrel Old Country Store
02.2022 - Current
Retail Sale Associate
Cracker Barrel Old Country Store
02.2022 - Current
High school diploma -
Lebanon High School
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