Emily Ward

• Spearhead implementation of new operational procedures and workflows across 600+ field locations, ensuring alignment with strategic goals and regulatory requirements.
• Lead field support initiatives - including training, onboarding, and troubleshooting - for center-level staff and leadership, enhancing service delivery consistency.
• Collaborate cross-functionally with sales, clinical, operations, and HR teams to translate corporate strategy into actionable field-level plans and improvements.
• Champion operational efficiency and change management, conducting site assessments, providing feedback, optimizing workflows, and training staff on updated processes and policies.
• Foster internal and client relationships, acting as a trusted liaison between field teams and corporate leadership to ensure smooth implementation and sustained support.
• Own and manage strategic partnerships with Quest Diagnostics and eScreen, driving vendor performance, resolving escalations, and aligning services with national operational goals to ensure seamless patient and employer experiences.
  

• Led daily operations at a medical/clinic center, ensuring optimal levels of care, superior customer service, and smooth patient flow while supporting providers and therapy staff.
  Managed center support staff and coordinated center-wide activities, including general facility oversight and ensuring seamless service delivery.
  Acted as the primary operational partner to the Center Leadership Team, driving adherence to standard procedures and efficient execution of all operational workflows to maximize patient satisfaction.
  Held full accountability for facility performance, including P&L responsibility, budget adherence, and financial stewardship.
  

• Reduced operational costs by identifying areas for improvement and implementing cost-saving measures.
• Developed strong relationships with vendors to negotiate contracts, resulting in reduced expenses for the center.
• Participated in community outreach programs showcasing our commitment towards community engagement.
• Created an inclusive work culture cultivating diversity fostering collaboration among staff members.
• Coordinated staffing schedules, balancing both employee needs and business demands to maintain optimal coverage during peak hours.
• Managed a team of employees, ensuring proper training and development for optimal performance in their roles.
• Handled budgeting responsibilities including forecasting expenditures allocating resources accordingly.
• Ensured compliance with company policies, industry regulations, and local laws within all aspects of center operations.
• Collaborated with cross-functional teams to drive continuous improvement efforts throughout the organization.
• Enhanced center efficiency by implementing streamlined processes and procedures.
• Provided regular feedback on employee performance, offering guidance and support for professional growth opportunities when needed.
• Increased customer satisfaction rates through consistent monitoring of service quality and addressing concerns promptly.
• Resolved escalated conflicts between staff members or customers effectively while preserving positive working relationships.
• Oversaw daily center activities, delegating tasks as necessary to ensure smooth workflow and meet deadlines.
• Managed work and performance of more than Number employees.

Planned, organized, and presented instructional material to train and develop student

knowledge of a variety of health occupations

- Managed instructional time and student behavior

- Facilitated instruction, monitored performance, and provided instructional feedback

- Sole medical provider at Concentra Worksite at Honda Precision Parts of Georgia

- Managed audiogram program for over 700 employees

- Performed pre-hire exams, fit-for-duty exams, DOT certified drug screens

- Triaged, assessed, and treated work related injuries

- Served as case manager for work comp claims and personal injuries and illnesses

- Triage nurse and back-office lead at an internal medicine and pediatric office

- Assessed, recorded information, and provided education to patients when appropriate

- Coordinated phone triage, provided medication refills, performed IV therapy,

venipunctures, injections, and accessing ports

- Assisted Providers with procedures such as therapeutic injections, sutures,

punch/shave biopsies, skin tag removals and other sterile procedures

- Provided nursing care on extremely fast paced medical/surgical unit

- Implemented and monitored patient care plans

- Assessed, monitored, recorded, and communicated patient conditions as appropriate

- Administered medications according to nursing protocol

- Assessed educational needs of the patients and their families and provided education

- Promoted to charge nurse after 3 months of employment