Summary
Overview
Work History
Education
Skills
Languages
Affiliations
References
Timeline
Generic

Emily Wardlow

Krakow,Wisconsin

Summary

Enthusiastic Customer Service Specialist known for having great organizational skills. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

Starbucks
Green Bay, WI
08.2020 - Current
  • Conducted weekly inventory of supplies, equipment, and food items.
  • Planned and developed new operation processes to innovate and stay competitive.
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Ordered equipment parts and repair services during equipment breakdown to avoid further delays.

Customer Service Representative

Schneider
Green Bay, WI
08.2021 - 05.2022
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong customer relationships to encourage repeat business.

Professional Actress

Dinner Detective
Green Bay, WI
05.2019 - 03.2021
  • Studied and rehearsed roles from scripts to interpret, learn and memorize lines.
  • Helped prepare stages, move props and break down stages to support smooth productions.
  • Wrote original materials and adapted details from public information to achieve dramatic, narrative or comedic effects.
  • Introduced performances and performers to stimulate excitement and coordinate smooth transition of acts during events.

Quality Control Analyst

Baytek Entertainment
Pulaski, Wisconsin
06.2018 - 02.2020
  • Assessed and tested builds to uncover bugs and assisted in finding resolutions.
  • Trained employees in proper equipment use and product testing procedures.
  • Assisted with the development of new products by providing feedback on design specifications based on quality control requirements.
  • Performed quality control inspections at customer sites to determine alignment with safety regulations.

Ice Cream Server

Dairy Queen
Pulaski, Wisconsin
07.2016 - 02.2018
  • Provided high standards of customer service during high-volume work shifts and fast-paced operations.
  • Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
  • Assembled and prepared ice cream-based drinks, following recipes to produce consistent products.
  • Trained new employees on proper food handling techniques and customer service standards.

Education

High School Diploma -

Pulaski High School
Pulaski
05-2018

Some College (No Degree) - Communications

University of Green Bay
Green Bay, WI

Skills

  • Customer-Oriented
  • Appointment Scheduling
  • Paperwork Processing
  • Inbound and Outbound Calling
  • Public Speaking
  • Teamwork and Collaboration
  • Organization and Time Management
  • Quality Assurance

Languages

American Sign Language
Limited

Affiliations

  • Humane Society Foster Parent
  • Coffee Master
  • Stand-In Actress

References

References available upon request.

Timeline

Customer Service Representative

Schneider
08.2021 - 05.2022

Shift Supervisor

Starbucks
08.2020 - Current

Professional Actress

Dinner Detective
05.2019 - 03.2021

Quality Control Analyst

Baytek Entertainment
06.2018 - 02.2020

Ice Cream Server

Dairy Queen
07.2016 - 02.2018

High School Diploma -

Pulaski High School

Some College (No Degree) - Communications

University of Green Bay

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Emily Wardlow