Emily Warren
Fort Dodge
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional communication skills. Proficient at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Member Service Manager
Fort Dodge Family Credit Union
Fort Dodge
04.2022 - Current
- Provide the best service for the members
- Help members with their issues and problems
- Developed member relationships to build loyalty and trust
- Open and Closed Accounts - personal, business, trusts, etc.
- Reconcile the vault everyday
- Audit the new member account cards
- Reconcile the credit unions “fun” account
- Reconcile the ATMs and the general ledger
- Refill ATMs
- Garnishments
- Handled the dormant accounts
- Over viewed the mobile deposits everyday looking for fraud
- Performed CTRs and SARs
- BSA-AML Certified
- Ensure tellers are trained properly
- Help correct teller issues/offages
- Helped management create strategies to enhance member experience
- Trained in IRAs
Correctional Officer
Webster County Jail
Fort Dodge
08.2019 - 04.2022
- Received and booked incoming inmates, including collecting belongings, conducting searches, and issuing clothing.
- Monitored inmates and corrected problems to maintain safety of staff, facility, and general public.
- Worked under limited supervision to make decisions about security and inmate control.
- Prepared inmates for introduction into population by issuing instructions, explaining rules, and directing to bed assignment.
- Prepared and distributed meals and condiments according to state and county law.
- Scanned incoming mail, packages, and containers for security concerns such as drugs and other contraband.
- Input new and updated inmate information into computer system and collected fingerprints via automated scanner.
- Conducted thorough searches of prisoners and cells to identify and remove contraband materials.
- Identified and settled disputes between inmates to prevent the escalation into major problems.
Front End Manager
Menards
Fort Dodge
02.2016 - 12.2019
- Helped resolve checkout problems and delays, checked prices, and issued rain checks for out-of-stock sale items.
- Complied with company policies and procedures in processing transactions with customers.
- Trained new employees in of practices and procedures.
- Worked with cashiers to resolve money shortages, overages, and counterfeit bills.
- Coached employees on cashier job functions and provided cross-training for other front-end positions.
- Assisted cashiers with providing credits or refunds to customers.
- Evaluated customer issues and complaints and developed amicable solutions.
- Balanced daily deposits and safe counts and prepared bank deposits.
- Supervised attendants in collection of carts and baskets from parking lot to maintain supplies for customers.
- Ordered ribbon, register paper, and other front-end supplies to maintain proper levels.
- Coordinated maintenance team to keep front-end areas clean and free of trash, spills, and excess carts.
Education
High School Diploma -
Fort Dodge Senior High
Fort Dodge, IASkills
- Work Ethic
- Customer service
- Teamwork
- Problem-solving
- Detail-orientated
- Communication
- Responsibility
- Organization
- Fraud detection
Timeline
Member Service Manager
Fort Dodge Family Credit Union
04.2022 - Current
Correctional Officer
Webster County Jail
08.2019 - 04.2022
Front End Manager
Menards
02.2016 - 12.2019
High School Diploma -
Fort Dodge Senior High