Emily Webb
Hesperia,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Small Business Owner
Tink's Trinket Trove
09.2019 - Current
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
Internship Student
Sentrex Legal Document Preparation
09.2019 - 04.2023
- Interacted with customers by phone, email, or in-person to provide information.
- Sorted and organized files, spreadsheets, and reports.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
Administrative Assistant
College Of Instrument Technology
09.2015 - 09.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained databases to track and record customer data.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Bookkeeper
Lucky Lil's Casino
01.2011 - 11.2014
- Maintained and processed invoices, deposits, and money logs.
- Reconciled and corrected issues with financial records.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Lakewood High School
Lakewood, CA06.2006
No Degree - Paralegal Studies
Riverside City College
Riverside, CANo Degree - Social Work
Victor Valley College
Victorville, CASkills
- Document Control
- Administrative Support
- Credit Card Payment Processing
- Reception Management
- Recordkeeping and File Management
- Multitasking and Time Management
- File Organization
Timeline
Small Business Owner
Tink's Trinket Trove
09.2019 - Current
Internship Student
Sentrex Legal Document Preparation
09.2019 - 04.2023
Administrative Assistant
College Of Instrument Technology
09.2015 - 09.2017
Bookkeeper
Lucky Lil's Casino
01.2011 - 11.2014
High School Diploma -
Lakewood High School
No Degree - Paralegal Studies
Riverside City College
No Degree - Social Work
Victor Valley College
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