Emily Welch
ABC Fine Wine & Spirits
9
years of professional experience
Encouraging manager willing to go the extra mile. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Work History
Store Leader
4 Years 4 Months- Directed daily store operations, balancing sales goals, staffing, merchandising, and customer service standards.
- Coached store associates on product knowledge, service expectations, and operational procedures.
- Monitored inventory levels, coordinated replenishment, and reduced stock gaps across high-volume categories.
- Enforced cash handling, shrink prevention, and compliance procedures to protect store assets.
- Analyzed sales trends to adjust floor coverage, product placement, and promotional execution.
- Resolved customer concerns promptly, maintaining service quality and repeat business.
- Led opening and closing routines, ensuring accurate audits, secure procedures, and readiness.
- Collaborated with district leadership to implement operational improvements and support store performance.
- Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
- Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.
- Coordinated with vendors to ensure timely delivery of merchandise while maintaining optimal stock levels instore.
- Reduced shrinkage levels through diligent monitoring, staff education, and improved security measures.
- Established open communication channels with employees to encourage feedback sharing and improve team dynamics.
- Achieved sales targets consistently by motivating team members and creating a positive work environment.
- Addressed escalated customer complaints professionally, resolving issues promptly to retain loyal clientele base.
- Maintained attractive, clean and fully stocked store environments to maintain appeal for every customer.
- Boosted customer satisfaction by implementing efficient store operations and addressing customer concerns promptly.
- Maintained visual merchandising standards, ensuring an appealing store appearance that attracted customers.
- Improved employee retention rates through fostering a supportive work culture that promoted growth opportunities.
- Coached staff to leverage upselling and cross-selling opportunities, driving consistent sales by cultivating competitive and results-driven culture.
- Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
- Increased overall store productivity with effective scheduling, task delegation, and resource allocation.
Store Supervisor
1 Year 6 Months- Supervised daily store operations, ensuring smooth customer service, merchandising, and closing procedures.
- Trained associates on food safety, product preparation, and point-of-sale procedures.
- Monitored inventory levels, replenished stock, and reduced waste through accurate ordering practices.
- Resolved customer concerns promptly, maintaining service standards and supporting repeat business.
- Scheduled team coverage, balanced labor needs, and adjusted staffing for peak sales periods.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
Lead driver
2 Years- Coordinated daily routes and adjusted assignments to maintain on-time deliveries.
- Trained drivers on safety procedures, vehicle inspections, and route expectations.
- Monitored load accuracy and secured cargo before departure.
- Communicated with dispatch to resolve delays, route changes, and delivery issues.
- Supervised delivery workflows and ensured consistent customer service standards.
- Acted as a mentor to junior drivers, sharing insights and best practices for maintaining safety standards and improving overall performance on the job.
Manager
2 Years 7 Months- Set and refined internal policies to support efficiency and fast response to demands.
- Trained and supported team members to sustain strong productivity and performance standards.
- Improved team efficiency by assigning daily tasks, tracking output, and recognizing positive contributions.
Education
No Degree - A.S
Skills
Quickly absorbs new procedures and work requirements.
Strengthens team results through dependable support.
Delivers accurate work with strong attention to detail.
Keeps planning and organization aligned with workflow needs.
Builds positive working relationships through strong interpersonal communication.
Provides service with people-focused professionalism.
Produces documents and reports using Microsoft Excel
PowerPoint
and Word.
Supports business administration activities and office operations.
Helps guide staff management tasks and daily coordination.
Completes job inspections to support quality standards.
Communicates clearly in verbal and written form.
Operates computer systems confidently in daily work.
Handles multi-line phone communication efficiently.
Timeline
Store Leader
ABC Fine Wine & Spirits
06.2022 - CurrentRead More
Store Supervisor
The Honey Baked Ham Co.
11.2020 - 05.2022Read More
Lead driver
DNS Driver Services
03.2020 - 03.2022Read More
Manager
O.P.C.S
08.2017 - 03.2020Read More
Florida State College
No Degree from A.S
Read More