Emily Wernicke
Hamilton,OH
Summary
Detail oriented, results-driven professional with a proven track record of delivering high-quality work and achieving company objectives. Works well with other team members. Committed to providing exceptional service and always working toward continuous learning and development.
Overview
13
13
years of professional experience
Work History
Team Lead -Claims Clerk - RCG
Canon Business Solutions / Liberty Mutual Ins.
Forest Park, OH
06.2018 - Current
- Support Liberty Mutual Insurance Company by providing comprehensive team assistance as a third-party provider.
- Process documents from the "At Work" website for nationwide account management at the Fairfield/Forest Park location.
- Verify the accuracy of policy details and/or contact agents for corrections as necessary.
- Research the agent's information and provide inaccuracies on a cover sheet that is sent to the agent.
- For larger documents, or expedited items that are sent out through USPS, it is critical that the appropriate office codes be applied to the package, and the appropriate tracking number be entered into the task notes.
- As a team lead, the use of positive reinforcement techniques motivates staff to gather the items of mail to be folded correctly and placed into the correct envelopes sent to the recipient, which would include claims and documents mailed to agents.
- As a team lead, delegate tasks based on the individual skill sets of each employee to optimize team efficiency.
- As a team lead, coordinate resources effectively to achieve project objectives.
Mailroom Clerk
Pitney Bowes/Novitex/ Liberty Mutual
Fairfield , OH
08.2012 - 06.2018
- Performed data entry activities into various databases related to the processing of mail items.
- Checked for proper labeling on envelopes to ensure accurate delivery.
- Reported any discrepancies or irregularities during the sorting process.
Education
High School Diploma -
Lakota West High School
West Chester, OH06-2012
Skills
- Attention to detail
- Problem solving
- Data entry
- Quality assurance
- Document processing
- Time management
- Task delegation
Timeline
Team Lead -Claims Clerk - RCG
Canon Business Solutions / Liberty Mutual Ins.
06.2018 - Current
Mailroom Clerk
Pitney Bowes/Novitex/ Liberty Mutual
08.2012 - 06.2018
High School Diploma -
Lakota West High School
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