Mark Silverthorne
Charlotte
Summary
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Overview
20
20
years of professional experience
Work History
Claims Team Lead
Sedgwick CMS
10.2018 - Current
- Supervisor of appliance liability investigation
- Oversee all subro recovery claims to multiple suppliers and sourced manufacturers.
- Team consists of 10 examiners and two claims assistants.
- Claims Liability
- Liability Claims Management
Claims Examiner III
Sedgwick CMS
06.2017 - 10.2018
- Appliance Liability investigations
- Complete sometimes complex investigations into potential liability arising from a defective appliance manufactured by GE appliances.
- Review estimates and make Actual cash value settlements when applicable
Field Adjuster
North Carolina Farm Bureau
07.2013 - 06.2017
- Handled claims from inception to conclusion as a outside adjuster.
- Handled property and casualty claims while in the field as well as General Liability.
- Completed investigation to include inspection of vehicles, inspection of property losses, completing estimates of damages and issuing payment.
- Proficiency in multiple estimating systems including Xactimate, Simsol, and CCC one.
Office Adjuster
North Carolina Farm Bureau Mutual Insurance Company
10.2012 - 07.2013
- Handled claims from inception to conclusion as in house adjuster
- Provided excellent customer service for policyholders
- Proficiency in multiple estimating systems including Xactimate, Simsol, and CCC one.
Appliance Sales Specialist
Lowes Home Improvement
02.2006 - 09.2012
- Worked directly with consumers to fulfill their appliance needs.
- Maximized margin for company profit.
- Consistent high ranking sales performance.
- Worked directly with one other associate to ensure excellent customer service.
Education
B.A. - Criminal Justice
Western Carolina University
Cullowhee, NC01.2004
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance improvement
- Process enhancement
- Complaint handling
- Relationship building
- Client communication
- Workflow management
Timeline
Claims Team Lead
Sedgwick CMS
10.2018 - Current
Claims Examiner III
Sedgwick CMS
06.2017 - 10.2018
Field Adjuster
North Carolina Farm Bureau
07.2013 - 06.2017
Office Adjuster
North Carolina Farm Bureau Mutual Insurance Company
10.2012 - 07.2013
Appliance Sales Specialist
Lowes Home Improvement
02.2006 - 09.2012
B.A. - Criminal Justice
Western Carolina University
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