Hi, I’m
Joshua Sims
Atlanta,GA
Summary
Skilled Claims Team Lead with 1.5 yrs experience in pet insurance. Background includes 5+ yrs in various veterinary fields. Developed great people-management skills and achieved excellent team performance as a receptionist and Team Lead. Adaptable to change and constantly improving team's performance. Additionally licensed as a property and casualty insurance professional in GA and 30 reciprocal states with detailed knowledge in the industry.
Overview
6
years of professional experience
1
Certification
Work History
ManyPets
Claims Team Lead
02.2022 - Current
Job overview
- Supervising and supporting your team to deliver operational targets and providing a "best in class" claims experience
- Providing support to policyholders to promptly resolve questions and complaints
- Ensuring claims comply with company policy,state regulations, and Department of Insurance regulations
- Assessing daily workflows to ensure effective and efficient team performance
- Assigning claims based on workflow backlog,
- Publishing monthly schedules
- process improvements that deliver benefits in the overall customer experience
Thrive Pet Healthcare
Hospital Lead
02.2021 - 02.2022
Job overview
- Coordinate and oversee activities of the clinic and clinical team
- Initial and ongoing training of employees following established policy and procedures
- Complete weekly inventory and hospital inventory order
- Establish clinical team member work schedules monthly
- Conduct orientation and training on clinical policies and procedures
- Administer and monitor anesthesia under the direction of a veterinarian
- Prepare patients, instruments, and equipment for surgery
- Take and process radiographs
- Clean, maintain and sterilize instruments, equipment, and materials
- Educate clients on products and medications sold in clinic
Oakland Veterinary Referral Services
Veterinary Assistant
08.2019 - 02.2021
Job overview
- Maintain Schedule
- Wrap and sterilize all Surgical Scopes
- Phlebotomy, laboratory test
- Responsible for keeping a sanitary work space
- Assist in ER and ICU
- Maintain and operate imaging machines (Ultrasound, Echocardiogram, CT, Radiology)
- Monitor patients vitals
BluePearl
Client Service Coordinator
03.2018 - 08.2019
Job overview
- Check-in patients
- Gather and certify pet and owner information
- Maintain records
- Schedule appointments
- Process payments
- Prepare prescriptions and explain instructions
- Daily financial reports
Education
Stone Mountain High School Stone Mountain
High school diploma
2012
Skills
- Excel
- Outlook
- Powerpoint
- Microsoft word
- Animal Care
- Phlebotomy
- Medical Records
- Data Entry
- Medical Imaging
- Critical Care Experience
- Patient Care
- ICU Experience
- CPR/First Aid
- Property Adjusting
- Claims Settlement
- Familiar with Fraud Statutes
- Verify Data
- Determine Coverage
- Sourcing and Compiling Information
- Team Relationships
- Insurance Fraud Expertise
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Certification
- Licensed Property and Casualty Adjuster GA and 30 Reciprocal (AZ, MI, NM, MS, AL, WV, NV, WY, NC, IN, AR, OR, LA, UT, KY, ME, NH, DE, SC, CT, WA, MT, OK, VT, AK, FL, ID, RI, MN, TX) - October 2022-October 2024
Timeline
Claims Team Lead
ManyPets
02.2022 - Current
Hospital Lead
Thrive Pet Healthcare
02.2021 - 02.2022
Veterinary Assistant
Oakland Veterinary Referral Services
08.2019 - 02.2021
Client Service Coordinator
BluePearl
03.2018 - 08.2019
Stone Mountain High School
High school diploma
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