Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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Emily Wieber

Jacksonville,FL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure the position. Skilled Training Specialist that is highly effective in conducting personal and group training sessions focused on topics such as Guest Experience, Operational Excellence, and Food Safety. Enthusiastic personality with a hands-on, creative style. Involved in the operations of the restaurants from interviewing, money management, health department regulations, marketing, customer service, and adhere COVID regulations for both guests and team members' safety. Authoritative and clear communicator with an enthusiastic style and insightful approach. Ready to apply 8 years' experience to a challenging long-term position and to help the team achieve company goals

Overview

9
9
years of professional experience

Work History

Corporate Grand Opening Trainer

Chick-fil-A
08.2017 - Current
  • Contracted to 10 different Chick-fil-A's Grand Opening franchises from Arkansas,Virginia, Alabama Massachusetts, Texas, New York, and California,
  • Enhanced Grand Opening of new Chick-fil-A's success by developing and implementing comprehensive training programs for new employees.
  • Implemented hands-on training techniques that allowed employees to practice skills in real-world settings before Grand Openings.
  • Increased employee confidence by providing ongoing support and resources during the initial stages of their employment at Grand Openings.
  • Ensured smooth transitions into new roles post-Grand Opening through continuous support, follow-up training sessions and progress assessments.
  • Collaborated with management to identify specific training needs and tailor programs accordingly for optimal results.

Human Resources and Hospitality Lead

Chick-fil-A
08.2015 - Current
  • Trained new team members on hospitality best practices, ensuring consistent service standards across the team.
  • Addressed guest complaints effectively, resolving issues swiftly while maintaining a professional demeanor.
  • Conducted regular performance evaluations for staff members, identifying areas for improvement and offering constructive feedback as needed.
  • Ensured compliance with safety regulations and protocols by conducting routine inspections of facilities and equipment.
  • Created an environment conducive to teamwork by actively encouraging collaboration among employees from different departments.

Office Director

Winshape Camps
03.2015 - 08.2015
  • Cultivated a positive work environment through team-building activities and recognition of outstanding performances.
  • Oversaw facilities maintenance to ensure a safe, clean, and comfortable workspace for all employees.
  • Successfully managed multiple projects simultaneously while adhering to strict deadlines and budgets.
  • Provided exceptional customer service by promptly addressing inquiries from both internal staff members and external clients or visitors alike.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

Bachelor of Science - Business Administration in Human Resources

Florida State College At Jacksonville
Jacksonville, FL
05.2024

Associate of Arts - Vocal Performance

University of Mobile
Mobile, AL
05.2015

Skills

  • Store operations
  • Orientation and Onboarding
  • Leadership Development
  • Creating Stores' Layout
  • Training Method Development
  • Attention to Detail
  • Team building

Accomplishments

  • Awarded Brand Ambassador 2019 for the work of creating and implementing Human Resources and COVID Safety Regulations
  • Supervised on average a team of 40 staff members in every area of the restaurant

Affiliations

  • Church of Eleven22 Operations Team
  • Church of Eleven22 Preschool Curriculum Team
  • Church of Eleven22 Kids Ministry

Timeline

Corporate Grand Opening Trainer

Chick-fil-A
08.2017 - Current

Human Resources and Hospitality Lead

Chick-fil-A
08.2015 - Current

Office Director

Winshape Camps
03.2015 - 08.2015

Bachelor of Science - Business Administration in Human Resources

Florida State College At Jacksonville

Associate of Arts - Vocal Performance

University of Mobile

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Emily Wieber