Emily wilk
Sanford,NC
Summary
Adaptable professional with a solid background in customer service and front desk operations. Committed to fostering teamwork and delivering exceptional service, contributing to a positive workplace culture and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Team Member
Chick-fil-A
Sanford, NC
10.2025 - Current
- Provided exceptional customer service by efficiently taking orders and addressing inquiries.
- Assisted in maintaining cleanliness and organization of dining and kitchen areas.
- Collaborated with team members to ensure smooth operations during peak hours.
- Adapted quickly to changing tasks and responsibilities in a fast-paced environment.
- Engaged with customers to create a welcoming atmosphere and enhance their experience.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
Receptionist
Bartosiak Makepeace
St Louis, MO
04.2024 - 07.2025
- Managed front desk operations, greeting visitors and directing inquiries to appropriate departments.
- Scheduled appointments and maintained calendar for multiple executives efficiently.
- Coordinated incoming calls, ensuring timely responses to client requests and concerns.
- Assisted in the organization of office events, enhancing team collaboration and morale.
- Maintained accurate records of visitor logs and office supplies inventory systematically.
- Provided exceptional customer service, addressing client needs with professionalism and timeliness.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
Team Member
Target
Belleville, IL
03.2022 - 12.2023
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Education
High School Diploma -
Liberty Online Academy K-12
Lynchburg, VA05-2024
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Cash handling
- Sales expertise
Timeline
Team Member
Chick-fil-A
10.2025 - Current
Receptionist
Bartosiak Makepeace
04.2024 - 07.2025
Team Member
Target
03.2022 - 12.2023
High School Diploma -
Liberty Online Academy K-12