Emily Williams
Ocean Springs,MS
Summary
Leader and veteran with Secret Security Clearance with 20 years of established ability to motivate, direct, and plan in a multi-cultural environment. Encouraging manager and analytical problem-solver with talents for team building and leading, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
Work History
Assistant Operations Manager
United States Air Force
08.2019 - Current
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Developed and maintain operational guidelines for staff.
- Monitored employee productivity and optimized procedures to reduce costs.
- Generated operational reports for management on monthly schedule.
- Evaluated current operational strategies and recommend improvements.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Educated operations team on best practices, company policies and service excellence standards.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
Production Manager
United States Air Force
08.2012 - 08.2019
- Resolved issues quickly to maintain productivity goals.
- Managed continuous improvement initiatives to drive gains in quality, flow and output.
- Reviewed work for quality and compliance with company standards and design specifications.
- Addressed personnel issues and scheduling conflicts promptly.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Directed manufacturing process and procedures to achieve goal of first run capability.
- Implemented quality improvement changes to minimize product defect rates.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Calculated finances and production costs while managing cash flow.
- Created and regularly updated department work instructions and reports.
- Applied lean practices to balance workflow and eliminate unnecessary steps.
Military Technical Training Instructor
United States Air Force
06.2008 - 08.2012
- Trained and mentored 374 new personnel hired to fulfill various roles.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Monitored day-to-day activities of the organization and employees, noting areas needing improvement and implementing training plans for rectification.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in 100% compliance.
- Created curricula, instructions, documents and 7 written tests for various types of training courses.
- Developed lesson plans, instructional materials and written practice tests for 3 training courses.
- Liaised between managers, supervisors and entry-level workers, facilitating smooth communication and successfully moving new employees into their positions.
Nutrition Services Technician
United States Air Force
02.2003 - 06.2008
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
- Educated clients about long-term health benefits of balanced diets and exercise programs.
- Documented clinical findings and entered pertinent health data for processing, recordkeeping and use by other medical professionals.
- Educated patients about therapeutic nutrition, ingredients selection, food prep and meal planning.
- Maintained Computrition systems for menu management and nutritional data.
- Led educational presentations for outpatient groups on topics of nutrition and wellness.
Education
Bachelor of Arts - Social And Criminal Justice
Ashford University
San Diego, CA04.2011
Associate of Science - Instructor in Technology
Community College of The Air Force
Montgomery, AL05.2010
Associate of Science - Food Nutritional Science
Community College of The Air Force
Montgomery, AL02.2008
Skills
- Project Management
- Master Scheduling
- Staff Management
- Customer Support
- Quality Assurance Controls
- Strategic Planning
- Process Improvement
- Team Building
- Problem Solving
- Strong Communication and organization skills
- Google Drive
- Microsoft Office Suite
Accomplishments
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Trained and supervised [Number] production staff over [time period] time period.
- Proficiently supervised [Number] production lines, oversaw materials inspection, scheduled production and conducted weekly physical inventories.
Additional Information
Professional Education:
Non Commissioned Officer Leadership Academy, February 2016
- Awarded Academic Achievement
Airman Leadership School, December 2007
- Awarded Leadership and Academic Achievement
Awards and Decorations:
Awarded Meritorious Unit Medal
Awarded AF Good Conduct Medal
Awarded Global War on Terrorism Medal
Awarded Humanitarian Service Medal
Timeline
Assistant Operations Manager
United States Air Force
08.2019 - Current
Production Manager
United States Air Force
08.2012 - 08.2019
Military Technical Training Instructor
United States Air Force
06.2008 - 08.2012
Nutrition Services Technician
United States Air Force
02.2003 - 06.2008
Bachelor of Arts - Social And Criminal Justice
Ashford University
Associate of Science - Instructor in Technology
Community College of The Air Force
Associate of Science - Food Nutritional Science
Community College of The Air Force
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