Emily Williams
Palm Beach Gardens,FL
Overview
3
3
years of professional experience
1
1
Certification
Work History
Health Connector Supervisor
Valera Health
12.2023 - Current
- Direct supervisor to 9 Health Connectors: manage payroll, PTO, and provide 1:1 mentorship and professional development guidance.
- Manage inbound and outbound patient inquiries; inbound forms and assignments for outbound communication.
- Monitor, record, and analyze real-time metrics in call center software and help make real-time staffing decisions.
- Serve as a liaison for referral relationships/partnerships and general patient demand.
- Oversee provider capacity to support scheduling of new patients, coordinate and monitor new provider scheduling.
- Facilitate and support team operations via involvement in the growth of the team through attendance of meetings, implementing workflows, providing feedback to individual team members, and communications to the team.
- Conduct onboarding and training for new team members.
Clinical Operations Associate
Valera Health
03.2023 - 12.2023
- Interacted with current and prospective patients (including the possibility of ad hoc consults if needed).
- Managed the Internal Waitlist: monitored daily availability, outreached clients to schedule as appointments become available, and discharged patients on a weekly basis after 8 weeks if they cannot be matched with a provider.
- Collected, analyzed, and reported conversion data for scheduled and live consultations to improve workflows and increase patient conversion rates.
- Optimized provider panel management, assisting with rescheduling and case transfers.
- Presided over Quartet Referral Program: support patient outreach efforts, collect and track data for patients outreached, scheduled, discharged, and serve as a liaison.
- Led development of dashboards to accurately analyze key metrics, collaborated with analytics team on data extraction and visualization tools.
Health Connector
Valera Health
10.2021 - 03.2023
- Conducted up to 7 clinical assessments for new and prospective patients daily.
- Interacted with providers and support with technical and logistical troubleshooting.
- Supported providers in management of their caseloads.
- Served as a liaison between patients, providers, and care managers for referrals.
- Managed patient registration and scheduling.
- Implemented protocols and workflows to Health Coach team.
Registered Behavioral Therapist
Project Brilliance, LLC
12.2020 - 08.2021
- Conducted one-to-one behavioral and social therapy sessions with 3 to 6 clients daily.
- Collected and summarized data on client's daily progress.
- Assisted Lead Therapists with classroom curriculum and assessments.
- Promoted to RBT II in first six months of employment.
- Trained and mentored new employees of workplace operations and policies.
- Collaborated with BCBAs to build out clients' clinical programs.
Education
Master of Science - Clinical Mental Health Counseling
Nova Southeastern University
Davie, FL12.2024
Bachelor of Science - Clinical Psychology With A Minor in Biology
University of Central Florida
Orlando, FL12.2020
Bachelor of Science - Psychology With A Minor in Biology
University of Miami
Coral Gables08.2019
Skills
- Google Workspace
- Amazon Web Services
- Slack
- EMR
Certification
- HIPAA and Cybersecurity
- CPR/AED/First Aid
- Registered Behavior Technician (RBT)
Timeline
Health Connector Supervisor
Valera Health
12.2023 - Current
Clinical Operations Associate
Valera Health
03.2023 - 12.2023
Health Connector
Valera Health
10.2021 - 03.2023
Registered Behavioral Therapist
Project Brilliance, LLC
12.2020 - 08.2021
Master of Science - Clinical Mental Health Counseling
Nova Southeastern University
Bachelor of Science - Clinical Psychology With A Minor in Biology
University of Central Florida
Bachelor of Science - Psychology With A Minor in Biology
University of Miami
- HIPAA and Cybersecurity
- CPR/AED/First Aid
- Registered Behavior Technician (RBT)
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