Emily Williams
Indian Trail,NC
Summary
Professional communicator with proven track record in critical operations and emergency response environments. Expertise in managing high-stress situations with focus on precise information relay and coordination. Known for fostering team collaboration and adapting to dynamic circumstances, ensuring efficient and effective outcomes. Reliable and calm under pressure, with key skills in multitasking and clear communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Telecommunicator
North Carolina State Highway Patrol
Monroe, NC
09.2019 - Current
- Serve as a primary point of communication for emergency and non-emergency calls, supporting the public, law enforcement officers and partner agencies in a 24/7 environment.
- Communicate calmly and professionally with individuals experiencing high stress or emotional distress, providing clear guidance and de-escalating concerns.
- Rapidly assess incoming information to determine appropriate responses while prioritizing public and officer safety.
- Coordinate multi-agency responses and collaborate with field personnel and administrative teams to support effective operations.
- Maintain accurate, detailed documentation using computer-aided dispatch and criminal information systems in compliance with policy and legal standards.
- Balance competing priorities while meeting productivity, accuracy and service-quality expectations.
Barista
Starbucks
Charlotte, NC
11.2018 - 09.2019
- Delivered consistent, customer-focused service through clear communication, problem-solving and relationship building.
- Maintained cleanliness and organization of work area, adhering to health and safety regulations.
- Collaborated with team members to optimize workflow during peak service hours.
- Managed multiple responsibilities simultaneously, including customer engagement, point-of-sale transactions and order fulfillment.
- Maintained high service standards and efficiency in a fast-paced, high-volume environment.
Pack Specialist
Pack Pet Resort
Indian Trail, NC
03.2018 - 11.2018
- Provided daily hands-on care for dogs ensuring their safety, health and well being.
- Monitored animal behavior and conditions, reporting concerns to support appropriate care and intervention.
- Maintained clean, safe and organized kennel environments in accordance with animal welfare standards.
- Communicated professionally with clients regarding animal care, safety and services.
- Adapted quickly to changing needs and priorities in a fast-paced animal care setting.
- Implemented enrichment activities for animals, enhancing their physical and mental stimulation during stays.
- Contributed to a positive work environment by collaborating with fellow team members to coordinate daily tasks and maintain efficiency.
Education
High School Diploma -
Porter Ridge High School
Monroe06-2012
Skills
- Typing Speed 60 WPM
- Conflict Resolution
- Time Management
- Multitasking
- Empathetic and Professional Communication
- Data Entry
- Customer data confidentiality
- Policies and procedures adherence
Certification
- First Aid/CPR Certified
Timeline
Telecommunicator
North Carolina State Highway Patrol
09.2019 - Current
Barista
Starbucks
11.2018 - 09.2019
Pack Specialist
Pack Pet Resort
03.2018 - 11.2018
High School Diploma -
Porter Ridge High School