Samantha Semore
Del City,OK
Summary
Dedicated customer service professional with proven skills in communication, time management, and multi-tasking. Committed to providing exceptional support and streamlining processes to enhance patient satisfaction.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Sleep REMedies, LLc
Edmond, OK
07.2023 - Current
- Answered phones and evaluated calls to direct patients to the correct team member for assistance.
- Process insurance changes in a timely manner to assist patients getting their supplies.
- Verified documents to ensure compliance with the patient's insurance requirements and requested any missing documents.
- Reviewed and organized faxes to initiate referral processes in the EMR system efficiently.
- Sorted and assigned incoming faxes to ensure timely processing by appropriate team members.
Receptionist
Richard Herlihy, MD
Oklahoma City, Oklahoma
05.2023 - 07.2023
- Greeted patients and visitors with professionalism and warmth.
- Answered incoming calls, took messages, and transferred calls to departments or personnel, facilitating seamless communication.
- Managed incoming calls, directing inquiries to appropriate staff to ensure timely responses.
- Scheduled appointments using electronic health record systems efficiently.
- Assisted with patient check-in and check-out procedures smoothly.
- Supported administrative tasks, improving office efficiency and workflow.
Office Manager
Nicole DeCamp, MD, PC
Oklahoma City, Oklahoma
09.2003 - 05.2023
- Managed daily office operations and coordinated patient scheduling.
- Managed front desk operations by greeting visitors, answering questions, and directing them to appropriate personnel, facilitating smooth office flow.
- Handled patient inquiries and delivered customer service support, enhancing patient satisfaction.
- Collaborated with medical staff to streamline communication and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Provided training to new hires on office policies and procedures.
- Performed bookkeeping duties, reconciling bank statements and creating journal entries to maintain accurate financial records.
- Created spreadsheets in Excel to track data such as vacation requests, sick days.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
Education
High School Diploma -
Faith Christian School
Edmond05-1998
Associate of Arts -
Mid-America Christian University
Oklahoma City, OK03-2026
Skills
- Customer service
- Inbound and outbound calling
- Appointment scheduling
- Document review
- Data entry
- Credit card payment processing
- 10-key
- Typing 60 wpm
- Office management
- Stock management
- Call handling
- Computer proficiency
- Time management
- Prioritization
- Ten-key data entry
- Typing speed 60 wpm
- Communication skills
- Credit adjustments
Timeline
Customer Service Representative
Sleep REMedies, LLc
07.2023 - Current
Receptionist
Richard Herlihy, MD
05.2023 - 07.2023
Office Manager
Nicole DeCamp, MD, PC
09.2003 - 05.2023
High School Diploma -
Faith Christian School
Associate of Arts -
Mid-America Christian University