Emily Worlock

Deliver and collect mail to homes and businesses

• Developed strong relationships with rural customers through consistent communication and exceptional service quality.
• Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
• Handled accurate cash payments for postage and incurred fees.
• Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
• Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
• Followed safety protocols and regulations while driving, upholding professional service reputation.
• Maintained records on customers with mail forwarding and change of address requests.
• Organized mail ahead of delivery runs for correct routing.
• Handled sensitive materials confidentially, protecting customer privacy and meeting USPS guidelines for secure mailing practices.
• Resolved complaints calmly and professionally to maintain customer satisfaction.
• Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
• Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
• Enhanced customer satisfaction by providing timely and accurate mail delivery to rural areas.

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• Oversaw budgets, payroll, and accounts payable and receivable.
• Reduced operational costs by identifying areas for improvement and implementing cost-saving measures across various departments.
• Prepared accurate financial statements at end of quarter to summarize financial health and business performance.
• Conducted detailed analysis of company financial information and oversaw preparation of related reports.
• Oversaw the preparation and submission of all tax filings, mitigating potential risks associated with noncompliance.
• Negotiated favorable terms with vendors and suppliers, achieving significant savings on procurement expenses.
• Analyzed operational issues and implemented corrective action to maximize profits.
• Managed financial, operational and human resources to optimize business performance.
• Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
• Established and maintained strong relationships with customers, vendors and strategic partners.
• Maintained P&L and shouldered corporate fiscal responsibility.
• Oversaw accounts payable and receivable to track income and expenditures, drive statutory compliance and provide quantitative financial information.
• Tracked cash flow and financial planning to analyze company's financial strengths and weaknesses and propose strategic directions.