Emily Worthington
Sandusky,OH
Summary
Goal-oriented Supervisor with 7 years of experience in foodservice and hospitality. Creative and proactive leader adept at utilizing leadership skills to enhance team productivity and guest satisfaction through effective time management and problem-solving.
Overview
4
4
years of professional experience
Work History
Sortino's Supervisor
Kalahari Resorts & Conventions
10.2024 - Current
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Implemented cost-saving measures, significantly reducing operational expenses.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Managed inventory and placed supply orders to ensure consistent stock levels for daily restaurant operations.
Java Manjaro Supervisor
Kalahari Resorts & Conventions
09.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency.
- Improved guest satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient work guidelines and setting clear expectations for staff members.
- Led the training of new team members to ensure a smooth integration into the organization.
- Monitored inventory and conducted ordering to minimize waste and control costs.
Barista
Kalahari Resorts & Conventions
09.2021 - 12.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with guests during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Server
Outback Steakhouse
04.2021 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
No Degree - Cosmetology
EHOVE Adult Career Center
Milan, OH12.2022
High School Diploma -
Austintown Fitch High School
Austintown, OH05.2020
Skills
- Staff Management
- Team Development
- Training and mentoring
- Complex Problem-Solving
- Time Management
- Process Improvement
- Customer Service
- Scheduling
- Inventory
- POS systems
- Operational Efficiency
Timeline
Sortino's Supervisor
Kalahari Resorts & Conventions
10.2024 - Current
Java Manjaro Supervisor
Kalahari Resorts & Conventions
09.2023 - Current
Barista
Kalahari Resorts & Conventions
09.2021 - 12.2023
Server
Outback Steakhouse
04.2021 - 08.2021
No Degree - Cosmetology
EHOVE Adult Career Center
High School Diploma -
Austintown Fitch High School