Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Zervas

Toledo,OH

Summary

Honors student in college; made the deans list during first semester of college. Promoted to shift leader at two previous jobs.

Overview

2
2
years of professional experience

Work History

Medical Screener

CSL Plasma
01.2024 - Current
  • Registered new and current donors and conducted series of screening procedures to determine suitability for donations.
  • Conducted basic screening procedures to verify compliance with donation criteria.
  • Opened and updated files with current donor information.
  • Maintained clean, neat and properly sterilized work area.
  • Promoted a welcoming environment for patients, addressing concerns promptly and professionally during their visits.

Store Associate

Kroger
07.2023 - 01.2024
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.

    • Shift Lead

    Auntie Anne's Pretzels
    08.2023 - 12.2023
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.

    • Shift Lead

    Tropical Smoothie
    02.2023 - 09.2023
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.

    • Education

    N/A - Forensic Psychology/Criminal Justice

    Maryville University of Saint Louis
    St. Louis, MO

    Skills

    • Vital signs monitoring
    • HIPAA Compliance
    • Maintaining safety
    • Collecting vital signs
    • Patient confidentiality
    • Data Entry
    • Specimen Collection
    • Medical Equipment Operation
    • Screening donors

    Timeline

    Medical Screener

    CSL Plasma
    01.2024 - Current

    Shift Lead

    Auntie Anne's Pretzels
    08.2023 - 12.2023

    Store Associate

    Kroger
    07.2023 - 01.2024

    Shift Lead

    Tropical Smoothie
    02.2023 - 09.2023

    N/A - Forensic Psychology/Criminal Justice

    Maryville University of Saint Louis

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    Emily Zervas