Emily Zimmerman
DKH Retail Associate
Glastonbury,CT
Summary
Trustworthy and detail‑oriented professional recognised for taking on additional responsibilities and following through on tasks with care. Skilled at handling diverse duties, assisting colleagues, and maintaining an organised workflow. Brings thoughtful decision‑making, reliability, and a grounded presence to any role.
Overview
5
5
years of professional experience
1
1
Language
3
3
years of post-secondary education
Work History
DKH Retail Associate
Columbia Sportswear
Clinton, CT
09.2024 - Current
- Promoted from Sales Associate to Designated Key Holder (DKH) for consistent reliability, leadership, and performance.
- Manage daily store operations including opening/closing procedures, secure cash handling, and accurate till reconciliation as needed.
- Supervise and coach sales floor staff on product knowledge, visual merchandising, and customer engagement to improve service quality.
- Handle escalated customer concerns with professionalism, de-escalating conflicts and ensuring resolution aligned with company standards.
- Manage inventory processes: receive and process shipments, replenish merchandise, conduct product inquiries, and support loss-prevention efforts.
- Operate POS systems efficiently and support sales initiatives to meet store performance goals.
Summer Camp Aide
Town of Glastonbury, Department of Recreation
Glastonbury, CT
06.2021 - 07.2021
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and promptly addressing incidents or concerns to maintain a secure environment.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Collaborated closely with fellow aides and counselors to create an enjoyable summer experience that exceeded expectations for both campers and staff members alike.
- Maintained files to ensure accurate record-keeping and efficient retrieval.
Education
Bachelor of Arts - Sociology
University of Connecticut
Storrs, CT 08.2025 - Current
No Degree -
Gateway Community College
New Haven, CT 08.2024 - 05.2025
Skills
- Computer skills
- Professional Communication
- Attention to Detail
- Problem-Solving
- Critical thinking
- Independent Judgment
- Team collaboration
- Reliability
- Conflict resolution
Languages
English
Native or Bilingual
Quote
The beauty of life is, while we cannot undo what is done, we can see it, understand it, learn from it and change so that every new moment is spent not in regret, guilt, fear or anger but in wisdom, understanding and love.
Jennifer Edwards
Timeline
Bachelor of Arts - Sociology
University of Connecticut
08.2025 - Current
DKH Retail Associate
Columbia Sportswear
09.2024 - Current
No Degree -
Gateway Community College
08.2024 - 05.2025
Summer Camp Aide
Town of Glastonbury, Department of Recreation
06.2021 - 07.2021