Jacob Sanches
Downey
Summary
Accomplished retail professional with over a decade of experience in customer service and sales. Known for effective mentorship of sales teams and driving loyalty program success, resulting in increased customer engagement and retention.
Overview
14
14
years of professional experience
Work History
DKH Retail Associate
Columbia Factory Store
Commerce, CA
09.2018 - Current
- Supervised sales floor, guiding and mentoring sales staff to consistently meet and exceed Key Performance Indicator goals.
- Monitored sales floor to assist customers and ensure timely replenishment of merchandise.
- Provided product knowledge to customers about patented, proprietary technologies.
- Managed loyalty programs, enrolling new members and articulating benefits to improve customer retention.
- Performed opening and closing operations, including activating the alarm system.
Sales Associate
Nautica Factory Store
Commerce, CA
06.2012 - 12.2020
- Greeted customers, informing them about sales and promotions to enhance shopping experience.
- Assisted customers in selecting products, providing sizing and styling advice to meet their needs.
- Upsold additional items based on customer interests and needs.
- Processed transactions accurately, ensuring seamless customer checkout experience.
- Maintained and monitored fitting rooms, organizing and returning go-backs to sales floor.
Skills
- Team leadership
- Effective communication
- Product knowledge
- Loyalty program management
- Customer engagement
- Cash register operation
Languages
Spanish
Limited
Chinese (Mandarin)
Elementary
Accomplishments
- Bill Porter Award 2016
- Employee of the Quarter, Q2 2022
Timeline
DKH Retail Associate
Columbia Factory Store
09.2018 - Current
Sales Associate
Nautica Factory Store
06.2012 - 12.2020