Emily Zykan
Lake Saint Louis,MO
Summary
Dedicated office professional skilled in customer engagement, verbal communication, and administrative support. Successfully managed scheduling and inventory, ensuring a smooth operational flow while fostering positive relationships with clients and team members.
Overview
4
4
years of professional experience
Work History
Office Administrator
Crown Diversified Industries. LLC
04.2025 - Current
- Coordinated office activities and ensured efficient workflow among team members.
- Managed scheduling and calendar appointments for executives and staff.
- Processed incoming communications, directing inquiries to appropriate departments.
- Maintained organized filing systems for easy retrieval of documents and records.
- Monitored inventory levels of office supplies, placing orders as necessary.
- Updated company databases with client information to ensure accuracy and accessibility.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Equipment Manager
Crown Diversified Industries, LLC
04.2025 - Current
- Managed equipment inventory and maintenance schedules to ensure operational readiness.
- Developed documentation for equipment usage guidelines and maintenance procedures.
- Maintained accurate records of equipment usage, enabling better planning and scheduling for future projects.
- Managed equipment budgets, resulting in cost-effective purchasing decisions and reduced overhead expenses.
- Optimized equipment management by implementing effective inventory tracking systems.
- Cultivated strong relationships with customers to build loyalty and repeat business.
Store Manager
Scott's Power Equipment
02.2022 - 03.2025
- Managed daily operations, ensuring optimal inventory levels and product availability.
- Trained and mentored staff on customer service best practices and product knowledge.
- Analyzed sales data to identify trends, adjusting strategies to enhance store performance.
- Developed promotional displays, enhancing customer engagement and increasing sales opportunities.
- Oversaw compliance with company policies, safety regulations, and quality standards.
- Fostered a team-oriented environment, encouraging collaboration and professional development among staff members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
Education
High School Diploma -
Fort Zumwalt East High School
City Of Saint Peters, MO2014
Skills
- Time management
- Office administration
- Administrative support
- Database entry
- File organization
- Customer engagement
- Verbal communication
- Document management
- Bookkeeping
- Mail handling
- Telephone reception
Timeline
Office Administrator
Crown Diversified Industries. LLC
04.2025 - Current
Equipment Manager
Crown Diversified Industries, LLC
04.2025 - Current
Store Manager
Scott's Power Equipment
02.2022 - 03.2025
High School Diploma -
Fort Zumwalt East High School