Emily Morris
Campbellsville,KY
Summary
Experienced in driving efficiency and compliance in the credentialing process for over 200 independent licensed providers. Upon accepting the position, identified inefficiencies in document handling and resource utilization. Took the initiative to schedule trainings with a database vendor to learn the program and optimize its capabilities, resulting in streamlined processes and improved efficiency in credentialing operations.
Overview
13
13
years of professional experience
Work History
Medical Staff Services Coordinator
Taylor Regional Hospital
09.2023 - Current
- Routinely conduct thorough reviews of all applications from licensed independent providers requesting initial privileges or reappointment of privileges ensuring application completion and compliance with regulations and standards.
- Conduct primary source verification of education, training, licenses, board certification, and professional experience by accessing online portals, conducting phone verifications, and email communications.
- Communicate effectively with healthcare professionals to clarify and discrepancies between information provided and primary source verifications.
- Conduct thorough reviews of files completed prior to accepting the position to ensure accuracy, completeness, and compliance with regulations and standards.
- Maintain time-limited documents including licenses, malpractice insurance coverage, and board certification for approximately 240 provider files.
- Uphold strict confidentiality standards in all aspects of credentialing to safeguard the privacy and integrity of healthcare providers' records. Provider information is not released to other facilities unless a signed release has been secured. Provider information is only discussed in private settings or through encrypted communication with authorized team members.
- Report any concerning or suspicious discrepancies in information provided, gaps in employment history, inconsistencies in references or any other issues that raise concerns about the applicant's qualifications or honesty to the appropriate committee.
- Collaborate with various department heads to update policies and procedures in accordance with accrediting organizations, state laws, and federal laws.
- Create meeting agendas for medical staff related committees, ensuring all topics are covered. Ensure meeting agendas and minutes are distributed to all participants in a timely manner.
- Take detailed minutes during medical staff related meetings, capturing key discussion points, action items, and decisions made. Maintain organized records of meeting agendas and minutes for future reference and documentation.
Administrative Assistant
Taylor Regional Hospital
02.2021 - 09.2023
- Trusted with highly sensitive information on a daily basis that includes promotions, disciplinary actions, terminations, harassment complaints, staff salaries, and pending litigations. Comply with federal HIPAA laws daily.
- Greet incoming guest and employees on a daily basis while actively listening to any needs or concerns the individual may have. Maintain a calm and friendly demeanor throughout the conversation. Ensure that messages are communicated clearly and accurately to the appropriate administrator in a timely manner and follow up to ensure the issue or need was addressed.
- Responsible for monitoring hospital staff attendance. Provide prompt notification to the employee's immediate supervisor when disciplinary action is required, in order to uphold the standards set forth by the organization. Evaluate eligibility for nursing sign on bonuses based on attendance each day.
- Receive and process formal patient complaints daily. Actively listen and empathize with the individual all while keeping a non biased, fair approach. I then enter the complaint into the appropriate software with clear details of the concerns. Notify all appropriate parties up to the Chief Nursing Officer and Chief Executive Officer of the complaint. Work as a liaison between patients and administrative staff. Correspond with the appropriate supervisor and administrators to determine the validity of the complaint and determine a reasonable resolution. Responsible for notifying the patient by letter of the findings and resolution within seven days to comply with The Joint Commission standards and hospital policy.
- Routinely update hospital policies. I coordinate meetings between directors, physicians, and administrators to review and critique the policy to ensure that it meets the high standards upheld by the organization. Ensure all affected parties have signed acknowledging and agreeing with the policy revisions. Once the policy has been routed through the appropriate committees it is my responsibility to publish the changes accurately and promptly meeting a strict deadline.
- Responsible for managing meetings for multiple administrative staff members daily utilizing both in person and Zoom meetings. I keep administrative staff on schedule by tediously monitoring the time and providing reminders of upcoming appointments.
- Utilize Word, Excel, and Powerpoint programs on a daily basis to complete special tasks assigned by the administrative staff. The tasks are often time sensitive, leave no room for error, and require research to ensure factual information.
- Complete meeting agendas for the Emergency Management Meeting, Emergency Department Committee Meeting, Nursing Directors Meeting, and on occasion the Board of Trustees Meeting. These meeting require multitasking and active listening skills as I am responsible for keeping and distributing accurate minutes. I maintain a signed copy of the minutes for hospital records.
- Serve as the DAISY Award Coordinator for the organization. I am responsible for receiving nominations and choosing an extraordinary nurse to receive this prestigious award. It is my responsibility to organizing a meaningful ceremony while being mindful of the budget available.
- Responsible for running daily hospital reports in a timely manner. I complete a daily hospital census report that is used to determine if staffing is appropriate and determine bed availability. I also run daily ER reports distributing the information to administrative staff while maintaining an accurate record of number of patients seen, patients who left without being seen, patients who were transferred to another facility, and patients who were admitted to the facility. The data is used to keep track of monthly and yearly trends.
- Conduct audits on a monthly basis that assist in tracking patient injuries. The information must be accurate as the data is presented at meetings each month. The data is also used to determine if new procedures are needed within the organization.
Certified Nursing Assistant
Taylor Regional Hospital
07.2011 - 02.2021
- I routinely gathered and submitted patient medical records and physician orders to insurance companies in an effort to obtain prior authorizations for medical treatment, tests, and medications. I maintained accurate notes of all communication that took place throughout the authorization process while keeping both the patient and provider informed while complying with confidentiality laws.
- I was responsible for successfully precepting new hires by providing useful feedback, setting learning objectives, teaching hospital policies and protocols, and encouraging critical thinking.
- I communicated patient needs, concerns, and changes in patient condition effectively with nurses and doctors both verbally and electronically on hospital secured network.
- I documented timely, clear, and accurate patient information and care activities in the electronic health record to aid the providers in gathering a clear understanding of the patient.
- I utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients of all religions, ethnicities, and socioeconomic backgrounds. I utilized various translation interpretation tools to understand the patient needs.
Education
Bachelor of Science - Human Services
Purdue University Global
Indiana02.2018
Skills
- Communication
- Multitasking and prioritization
- Organization and efficiency
- Microsoft
Accomplishments
- Awarded Taylor Regional Hospital Team Member of the Year - May 2023
- Awarded Taylor Regional Hospital Ambassador - Winter 2022
- Awarded Taylor Regional Hospital Nurse Extender of the Year - May 2013
- Awarded Taylor Regional Hospital Ambassador - Fall 2013
Timeline
Medical Staff Services Coordinator
Taylor Regional Hospital
09.2023 - Current
Administrative Assistant
Taylor Regional Hospital
02.2021 - 09.2023
Certified Nursing Assistant
Taylor Regional Hospital
07.2011 - 02.2021
Bachelor of Science - Human Services
Purdue University Global
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