Emily E. George
Mankato,MN
Summary
Dynamic internal communications professional with an M.S. in Communication and graduate certificates in branding, digital media, and management/education communication (anticipated Dec 2026). Over eight years of leadership experience in corporate and property management, demonstrating a proven track record in crafting compelling messaging for diverse audiences. Skilled in coordinating cross-functional projects and producing clear, impactful written materials while effectively engaging stakeholders at all levels. Committed to fostering a collaborative environment that enhances organizational communication and drives strategic initiatives forward.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Resident Account Specialist
American Campus Communities
Remote, MN
01.2024 - Current
- Managed tenant and guarantor communications to resolve account issues and foster positive relationships.
- Communicate with tenants, attorneys, and internal teams to research and resolve account inquiries; escalate complex issues as appropriate.
- Communicated with tenants, attorneys, and internal teams to research and resolve account inquiries.
- Advised tenants on rights and responsibilities under housing laws and local ordinances, ensuring clear and compliant communications.
- Prioritize work across multiple properties and a large caseload, balancing timeliness and attention to detail.
Area Bookkeeping Manager
American Campus Communities
Richmond, VA
01.2021 - 01.2024
- Produced monthly financial statements and reports (balance sheets, income statements, cash flow) ensuring compliance with bookkeeping policies and accuracy.
- Managed fixed-asset tracking and depreciation schedules; collaborated with operations and finance to reconcile variances.
- Reviewed aging reports and supported receivables collection through coordinated communications and follow-up processes.
- Created process guides and staff training materials to standardize procedures, enhancing accuracy and consistency across properties.
- Coached staff on documentation standards and best practices for recording financial transactions, improving adherence to compliance.
General Manager
American Campus Communities
Richmond, VA
01.2019 - 01.2021
- Supervised team of 12, leading onboarding and staff development initiatives that fostered a strong culture and improved retention.
- Coordinated multi-department projects from planning to completion, managing budgets and timelines while aligning stakeholder expectations.
- Collaborated with corporate communications and marketing to develop resident-facing campaigns, operational messaging, and promotional materials.
- Represented the property in community and vendor meetings, building external relationships to support operations and reputation.
- Produced and edited internal documents (memos, newsletters, training materials) to ensure team alignment on procedures and priorities.
Assistant General Manager
American Campus Communities
Mankato, MN
01.2018 - 01.2019
- Supervised 8 staff to enhance daily operations, leasing campaigns, and resident retention efforts focused on service excellence.
- Resolved tenant complaints and complex situations through effective communication and policy-driven problem solving to ensure resident satisfaction.
- Coordinated resident messaging during policy rollouts and campaigns in partnership with corporate communications and marketing to ensure clarity and engagement.
- Partnered with corporate communications and marketing to coordinate resident messaging during policy rollouts and campaigns.
Education
Master’s - Communication (Strategic Communication)
Purdue University
West Lafayette, IN12-2026
B.A. - Communication Studies
Minnesota State University — Mankato
Mankato, MN12-2016
Skills
- Communications strategy
- Internal & external communications
- Content development & editing
- Executive & stakeholder communications
- Project planning & coordination
- Research, interviewing & audience analysis
- Community & vendor relations
- Team leadership & coaching
- Recordkeeping & compliance
- Microsoft Office & collaboration tools
Affiliations
- PRSA (Public Relations Society of America) — Graduate Student Member
- PRSA New Pros (New Professionals Section) — Member
Certification
- Google Professional Certificates (in progress — expected Dec 2026/Jan 2027)
- Google Data Analytics / Business Intelligence certificate
- Google Project Management certificate
Timeline
Resident Account Specialist
American Campus Communities
01.2024 - Current
Area Bookkeeping Manager
American Campus Communities
01.2021 - 01.2024
General Manager
American Campus Communities
01.2019 - 01.2021
Assistant General Manager
American Campus Communities
01.2018 - 01.2019
B.A. - Communication Studies
Minnesota State University — Mankato
Master’s - Communication (Strategic Communication)
Purdue University