Katie Kitchen
River Falls,WI
Summary
Goal-oriented administrative and customer service professional with extensive experience in multifamily housing management and financial administration. Well knowledged in fair housing laws, team management, financial reports, and property budgeting. Skilled in Microsoft Excel, Outlook, PowerPoint, and Office. CPR and AED certified.
Overview
4
4
years of professional experience
Work History
Resident Account Specialist
Weidner Apartment Homes
Minneapolis, MN
11.2024 - Current
- Manage financial billing for a portfolio of 2,112 residential units, including move-out billing and monthly charge postings.
- Coordinate payment plans with residents, ensuring prompt and efficient customer service.
- Prepare and deliver accurate monthly and mid-monthly financial reports.
- Provide training and collaborate with on-site staff on Notice to Vacate and Move-Out policies and procedures.
- Submit the Certificate of Rent Paid (CRP) for 15 properties, ensuring timely compliance with state regulations.
Police Officer
South Saint Paul Police Department
South Saint Paul, MN
02.2026 - 07.2026
- Conducted thorough investigations on incidents, gathering evidence and interviewing witnesses.
- Enforced local laws and regulations, maintaining order within the community.
- Collaborated with community organizations to enhance public safety initiatives and outreach programs.
- Answered emergency calls for help from citizens and business owners.
Assistant Community Director
Weidner Apartment Homes
Minneapolis, MN
05.2023 - 11.2024
- Negotiated lease renewals and implemented strategies for resident retention through proactive communication.
- Conducted audits and provided additional training and support to ensure property compliance.
- Assisted in managing a team of seven, focusing on property goals and ensuring consistent adherence to policies.
- Worked closely with maintenance to ensure accurate move-out scheduling and efficient turnover of properties.
Manager in Training
Weidner Apartment Homes
Gilbert, AZ
08.2022 - 07.2023
- Assisted with managing the property's financial budget, including generating monthly financial reports and overseeing invoicing.
- Led a team of six to achieve property goals and ensure the site met company standards.
- Managed monthly report generation and executed financial processes, ensuring all budgets were adhered to.
Education
Bachelor of Science - Real Estate And Property Management
University of Wisconsin - Stout
Menomonie, WI05-2022
Police Officer License - Law Enforcement
Hennepin Technical College
Brooklyn Park, MN02-2026
Skills
- Customer Service & Client Relations
- Monthly & Financial Reporting
- Clinical decision making
- Payment Plan Coordination & Collection
- Financial Statement Preparation
- Microsoft Excel $ Microsoft Office
- Financial Analysis & Budget Management
- Facilities & Team Management
- CPR and AED certification
Timeline
Police Officer
South Saint Paul Police Department
02.2026 - 07.2026
Resident Account Specialist
Weidner Apartment Homes
11.2024 - Current
Assistant Community Director
Weidner Apartment Homes
05.2023 - 11.2024
Manager in Training
Weidner Apartment Homes
08.2022 - 07.2023
Bachelor of Science - Real Estate And Property Management
University of Wisconsin - Stout
Police Officer License - Law Enforcement
Hennepin Technical College