Dynamic professional with a strong background in managing customer relations and administrative tasks. Known for reliability and adaptability in dynamic environments. Proven expertise in customer service, enhancing satisfaction, driving operational excellence and streamlining processes. Effective communicator with strong problem-solving skills and collaborative mindset across diverse teams.
Overview
12
12
years of professional experience
Work History
Resident Account Specialist
Weidner Property Management
Phoenix, AZ
10.2017 - 10.2025
Prior roles: Leasing Consultant, Leasing Specialist, Assistant Community Director
Managed resident inquiries, ensuring timely responses and high satisfaction levels.
Trained new staff on operational procedures and customer service best practices.
Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
Followed up on delinquent tenants and coordinated collection procedures for multiple communities.
Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
Coordinated with legal counsel to handle eviction processes smoothly and professionally.
Managed budget effectively, ensuring all property expenses were kept within allocated funds.
Sales Associate
Old Navy
Avondale, AZ
08.2017 - 10.2017
Provided exceptional customer service, enhancing customer satisfaction and loyalty.
Assisted in inventory management, ensuring accurate stock levels and timely replenishment.