Emily Justice
Wildwood,MO
Summary
Dedicated professional with a strong foundation in customer service and event coordination. Recognized for enhancing client satisfaction through effective communication and problem-solving, successfully achieving organizational objectives in both tournament management and customer relations.
Overview
9
9
years of professional experience
Work History
Golf Tournament Coordinator
MiTek, Inc
Chesterfield, Missouri
05.2021 - Current
- Composed event communication emails sent to participants across 5 MiTek locations.
- Served as a point of contact for participants in order to answer questions or address concerns about upcoming events.
- Collaborated with vendors to secure supplies and services for events.
- Facilitated volunteer training sessions to support event execution and management.
- Managed inventory of equipment used at tournaments.
- Oversaw on-site operations during tournaments, ensuring smooth execution of activities.
- Analyzed tournament results and prepared reports summarizing the outcomes.
- Analyzed post-event feedback to refine future tournament planning and coordination.
Customer Service Representative
MiTek, Inc.
Chesterfield, Missouri
01.2019 - Current
- Leading customer support for MiTek's two largest customers. Builders FirstSource (BFS) purchases upwards of $160M of steel per year.
- Ensured low wait times and high service levels for customer interactions, enhancing overall customer satisfaction.
- Proven ability to enhance customer experience by promptly and completely responding to customer requests including order process, providing product details, and complaint tracking.
- Work closely with manufacturing and shipping departments to ensure on-time order delivery.
- Tracked customer complaints regarding invoice issues and shipping errors, facilitating timely resolutions for returns, credits, and debits.
- Followed up with customers to communicate order-related updates, including backorders and unexpected changes, fostering transparency and trust.
- Leveraging professional experience and business knowledge acquired through contract administration and client services to successfully meet the goals of my position.
- Earned recognition from clients for producing high-quality work and consistently meeting MiTek's customer service objectives.
Portfolio Lease Coordinator
Cushman & Wakefield
Des Peres, MO
01.2018 - 01.2019
- Interfaced with clients to negotiate lease terms with landlords.
- Reviewed and audited lease agreements for compliance and accuracy.
- Managed lease coordination for largest account of 15k Edward Jones branches.
Summer Intern/Business Operations Assistant
Kalibr Investment Management
Creve Coeur, MO
01.2017 - 12.2017
- Supported daily operations for principal in fast-paced start-up.
Education
Bachelor of Science - Business Administration
Missouri Baptist University
St. Louis, MO12-2018
High School Diploma -
Westminster Christian Academy
Town and Country, MO05-2013
Skills
- Customer relationship management
- Communication
- Problem Solving
- Order processing
- Team collaboration
- Event coordination
- Salesforce
- SAP
- Microsoft Suite
Timeline
Golf Tournament Coordinator
MiTek, Inc
05.2021 - Current
Customer Service Representative
MiTek, Inc.
01.2019 - Current
Portfolio Lease Coordinator
Cushman & Wakefield
01.2018 - 01.2019
Summer Intern/Business Operations Assistant
Kalibr Investment Management
01.2017 - 12.2017
Bachelor of Science - Business Administration
Missouri Baptist University
High School Diploma -
Westminster Christian Academy