Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emily Enid Bonilla

East Haven,CT

Summary

Motivated student working toward Bachelor's in Marine Biology at University of New Haven. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Reliable and dedicated team player with hardworking and resourceful approach.

Overview

2
2
years of professional experience

Work History

Barista

Stop And Shop Supermarket
01.2023 - Current
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.

Retail Sales Associate

Marshalls
05.2022 - 09.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Team Member

Shake Shack
01.2022 - 05.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Addressed and resolved customer complaints in polite and professional manner.

LEAP Mentor

After School Programs Inc.
10.2021 - 11.2021
  • Helped students develop organizational, time management and study skills.
  • Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
  • Empowered students through counseling and skill-building exercises.
  • Monitored student progress to drive successful academic outcomes.

Summer Camp Counselor

Youth Care
07.2021 - 07.2021
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Organized and guided group activities by leading, coaching, and participating with campers.
  • Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
  • Supported children by actively listening and offering encouragement.
  • Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.

Education

Bachelor of Science - Marine Biology

University of New Haven
West Haven, CT
05.2027

High School Diploma -

Wilbur Cross High School
New Haven, CT
06.2023

Skills

  • Excellent Memory
  • Performance Improvement
  • Active Listener
  • Team Leadership
  • Espresso Machine Operation
  • Food Preparation
  • Cash Handling
  • Ordering Procedures
  • Sales Expertise
  • Friendly and Outgoing
  • Problem-Solving
  • Organization and Time Management
  • Multitasking
  • Customer Service
  • Fluent in Spanish

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Barista

Stop And Shop Supermarket
01.2023 - Current

Retail Sales Associate

Marshalls
05.2022 - 09.2022

Team Member

Shake Shack
01.2022 - 05.2022

LEAP Mentor

After School Programs Inc.
10.2021 - 11.2021

Summer Camp Counselor

Youth Care
07.2021 - 07.2021

Bachelor of Science - Marine Biology

University of New Haven

High School Diploma -

Wilbur Cross High School

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Emily Enid Bonilla