Emily Gregory
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
13
13
years of professional experience
Work History
Senior Loan Specialist
LendingPoint
01.2019 - 08.2023
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Maintained strict confidentiality of bank records and client information.
- Collaborated with other departments to promptly process loan applications.
Barista
Starbucks
04.2018 - 01.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Server
Johnny's Pizza
04.2014 - 12.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Customer Service Representative
Superior Plumbing
03.2016 - 03.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Server
Cracker Barrel Old Country Store
06.2010 - 06.2014
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Education
Master Cosmetology - Cosmetology
Chattahoochee Technical College
Marietta, GA12.2012
High School Diploma -
The King's Academy
Woodstock, GA05.2010
Skills
- Customer Service
- Retaining Clients
- Account Management
- Training Staff
- Sales/Telesales
Timeline
Senior Loan Specialist
LendingPoint
01.2019 - 08.2023
Barista
Starbucks
04.2018 - 01.2019
Customer Service Representative
Superior Plumbing
03.2016 - 03.2018
Server
Johnny's Pizza
04.2014 - 12.2018
Server
Cracker Barrel Old Country Store
06.2010 - 06.2014
Master Cosmetology - Cosmetology
Chattahoochee Technical College
High School Diploma -
The King's Academy
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