Emily Groshong-Cox
Springfield,OR
Summary
Motivated and eager to contribute to team success through hard work and skilled leadership, with a special interest in process improvement.
Overview
20
20
years of professional experience
Work History
Manager, Commercial Individual Operations
PacificSource
Springfield, OR
03.2019 - Current
- Responsible for managing all commercial Individual teams
- Produce accurate enrollment, timely billing, and excellent customer service for our Commercial Individual customers
- Maintain compliance of state laws, federal laws, and PacificSource contract guidelines pertinent to the Individual line of business
- Maintain regular training programs and development of the staff
- Hire and project department needs and budget accordingly
- Attend appropriate meetings to ensure PacificSource is abiding by federal and state exchange requirements, communication is shared, and new technology or approach is implemented.
Owner/Manager
Big Daddy's Barber Co.
Springfield, OR
07.2021 - Current
- Monitor shop's professional affairs
- Provide projected outcomes and goals while staying within budgetary limits
- Determine retail goods and services to be sold, set prices and credit terms based on forecast of customer demands
- Plan layout and design of shop
- Assisted with the expansion of the shop in August 2022, adding three additional staff.
Client Service Manager
PeaceHealth Laboratories
Springfield, OR
04.2004 - 05.2015
- Answered multi-line phone system and assisted doctors, clinics, hospitals, and patients with lab related inquires, faxed and called results, provided administrative support for the laboratory and clients, used various EMRs to document and navigate patient care, scheduling, medical billing and coding, researched test information
- Responsible for hiring, performance managing and development of Client Service Representatives
- Developed training programs and large focus on process improvement, Prepared budget and department needs annually.
Education
Sociology -
Lane Community College
Eugene, OR12.2018
Skills
- Team Leadership
- Process Improvement
- Relationship building
- Staff Training and Development
- Staff Development
- Performance Management
- Strategic Planning
- Policy Implementation
- Complex Problem-Solving
- Customer Relationship Management (CRM)
Accomplishments
- Appointed Board Member by the Board of County Commissioners for Lane County's Public Safety Coordinating Council
- Director on Board of Directors for Emergence Addiction and Behavioral Therapies
- Awarded PacificSource's "Rookie of the Year" award for making a significant contribution to the company in my first year.
- Completed year long intensive leadership training program, LEAD in 2021
- Awarded PacificSource's "Collaboration" award in 2024 for identifiying over $14M in fraudulent claims
Timeline
Owner/Manager
Big Daddy's Barber Co.
07.2021 - Current
Manager, Commercial Individual Operations
PacificSource
03.2019 - Current
Client Service Manager
PeaceHealth Laboratories
04.2004 - 05.2015
Sociology -
Lane Community College
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