Glenn "Dave" Cannon

Carvana/ADESA

Barnhart, Missouri

09.2008 - Current

Managed daily operations to ensure efficiency and productivity across all departments.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain customer service level agreements.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Measured and reviewed performance via KPIs and metrics.
Prepared staff work schedules and assigned team members to specific duties.
Formed and sustained strategic relationships with clients.
Identified areas where additional training is needed among team members handling customer accounts.
Performed regular financial analysis of customer accounts to ensure accuracy of billing information.
Coordinated training programs for new employees to ensure compliance.
Developed operational policies to improve workflow and safety procedures.
Conducted regular performance reviews to provide feedback and support staff development.
Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.