Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
MUSTAFA ABDELMONIEM MUSTAFA ELAMIN
San Leandro,California
Work Preference
Summary
Supported team management across multinational Fortune 500 companies and startup environments. Assisted in managing accounts for technology and life science companies. Contributed to sales account management, retention, renewals, client support, and customer value creation while maintaining long-term customer relationships as the primary point of contact. Aided in upstream oil and gas sector operations with experience in business planning, performance management, supply chain operations, facilities management, corporate affairs, and administrative functions. Facilitated property-casualty and life-health insurance and financial management with a focus on commercial insurance renewals, service, and underwriting. Applied diligent and methodological problem-solving skills as a collaborative team player. Supported supply chain management, facility management, and client relations within the energy and insurance sectors. Assisted in tracking and analyzing economic trends through economic analysis, risk modeling, and geopolitical research. Helped optimize operations, mitigate risks, and foster stakeholder relationships. Leveraged analytical skills to identify improvement opportunities and cost reduction strategies using a data-driven approach. Negotiated favorable terms, managed budgets effectively, and maintained compliance with industry standards. Adapted to dynamic environments to deliver impactful solutions through strategic planning.
Overview
20
20
years of professional experience
Work History
Account Manager – Technology & Life Science Practice, Middle & Large Commercial
The Hartford Financial Services Group, Inc.
Walnut Creek, CA
04.2023 - Current
- MLC department operations champion: Elevate operations pain points and issues to champions team.
- Sales Support: Responsible for supporting the Underwriter in the sales acquisition process through a variety of services, including account coordination, new business and renewal policy essential services, report ordering, preliminary classification of new business, and data collection.
- Responsible for reviewing and preparing work orders for rating and issuing policies. Applies screening criteria in accordance with guidelines.
- Communicates with customers to obtain needed and required underwriting information and resolves problems. Supports sales efforts and strategies.
- Multi-tasks, prioritizes, and manages daily work activities. Organizes work based on AM/UW Huddles, recognition of Top Agents, and territorial differences to effectively balance quality and timeliness while working alongside the Underwriter to manage a Book of Business.
Commercial Insurance - Account Manager - Retention & Service
BizInsure LLC
Walnut Creek, CA
03.2020 - 01.2023
- Marketed and quoted new business and account renewals while obtaining competitive coverage/cost ratios for clients.
- Experienced with multiple carrier underwriters and online rating portals.
- Identified, compiled, and managed information regarding account renewals and retention.
- Oversaw and processed change requests/endorsements, binders, certificates of insurance, account summaries, proposals, policies, lost policy releases, audits, and account balance statuses as required.
- Liaised with different carrier underwriters and claim teams regarding existing accounts and escalated issues.
Commercial Insurance Broker/Sales
BizInsure LLC
Walnut Creek, CA
05.2019 - 03.2020
- Determined the best market and most efficient pricing by underwriting risk through the programs managed on behalf of multiple carriers with clients nationwide across the continental USA.
- Played a dual role as both agent for the client and underwriter/program manager – binding coverage from start to finish and issuing policies.
Agency Producer & CSR
Farmers Insurance
San Mateo, CA
09.2015 - 02.2019
- Customer service representative for current insured clients.
- Agency producer in all Farmers Insurance products, including business, home, auto, specialty, and life insurance products.
Senior Business Analyst, GM E&P Office
Greater Nile Operating Company (Petronas Seconded)
09.2014 - 06.2015
- Planned and undertook continuous monitoring of E&P work program budget (WPB) and corporate planning and budgeting (CPB).
- Strategized and coordinated for all common issues, challenges, and opportunities related to the division operations to improve operational effectiveness.
- Developed key analysis of GNPOC business performance for stakeholders (E&P division/GNPOC/Petronas/Host Authority) to facilitate strategic and operational conversations.
Senior Executive, Planning
Petronas Sudan Operations
04.2014 - 09.2014
- Responsible for the Corporate Plan & Budgeting, monthly reports, and daily reports. Developed a comprehensive Sudan operations business plan and budgets in accordance with management directions.
- Tracked performance and monitored Sudan operations. Monitored business performance through the establishment of KPIs, milestones, and gap analysis to provide management with a holistic and comprehensive performance review of the business.
Senior Executive, Corporate Affairs & Administration
Petronas Sudan Operations
09.2012 - 03.2014
- Managed public relations and stakeholder relationships.
- Oversaw logistics management and vehicle fleet management.
- Developed and oversaw corporate social initiative programs.
- Managed internal and external staff movement.
- Managed office IT equipment and software.
Executive, Supply Chain Management
Petronas Sudan Operations
10.2011 - 09.2012
- Managed contract management, contractor performance tracking, events management, negotiations, inventory management in joint venture companies, and execution of tender and sourcing strategies.
- Strategized strategic tendering for Petronas and subsidiaries (NADA Building management).
Executive, Downstream Business Building & Performance
Petronas Sudan Operations
04.2010 - 10.2010
- Aligned strategy development, prepared and compiled downstream monthly reports, and initiated expanding subsidiary companies in the downstream section.
Executive, NADA Business Planning & Facility Management
NADA Properties, Petronas Sudan Operations
04.2008 - 04.2010
- Managed facility management business planning and development, administrated and oversaw contractors, maintenance scheduling and planning, and liaised with local authorities.
- Assigned to multiple tender evaluation committees.
- Liaised with relevant local authorities.
- Established overall general building guidelines, procedures, and principles.
- Conducted market surveys with KLCC Urus Harta team on the availability of capable local contractors and suppliers for Petronas Sudan Complex.
Executive, Strategic Planning
Petronas Sudan Operations
03.2006 - 03.2008
- Set trends, scenario planning, data gathering, analysis, business development, strategy formation, and alignment in upstream and downstream activities.
- Assigned to the knowledge management system setup team initiative for all Petronas subsidiaries in Sudan.
- Compiled and prepared Sudan Country Monthly Report for all core business in upstream and downstream sectors for Petronas HQ.
- Strategized the development of an efficient and effective data management central repository guideline, processes, and systems encapsulating details of relevant data Communities of Practice and other users that provide references to various internal and external stakeholders.
Education
Post Graduate Diploma - Business Administration
Cyprus International Institute of Management
Cyprus01-2011
Bachelor of Technology - Information Communication Technology, Minor: Corporate Management
University of Technology PETRONAS
Malaysia01-2006
Skills
Account management
Customer service
Teamwork and collaboration
Client relations
Client relationship management
Strategic planning
Project management
Strategic account planning
Operations
Business development and planning
Vendor relations
Data analytics
Event planning
Timeline
Account Manager – Technology & Life Science Practice, Middle & Large Commercial
The Hartford Financial Services Group, Inc.
04.2023 - Current
Commercial Insurance - Account Manager - Retention & Service
BizInsure LLC
03.2020 - 01.2023
Commercial Insurance Broker/Sales
BizInsure LLC
05.2019 - 03.2020
Agency Producer & CSR
Farmers Insurance
09.2015 - 02.2019
Senior Business Analyst, GM E&P Office
Greater Nile Operating Company (Petronas Seconded)
09.2014 - 06.2015
Senior Executive, Planning
Petronas Sudan Operations
04.2014 - 09.2014
Senior Executive, Corporate Affairs & Administration
Petronas Sudan Operations
09.2012 - 03.2014
Executive, Supply Chain Management
Petronas Sudan Operations
10.2011 - 09.2012
Executive, Downstream Business Building & Performance
Petronas Sudan Operations
04.2010 - 10.2010
Executive, NADA Business Planning & Facility Management
NADA Properties, Petronas Sudan Operations
04.2008 - 04.2010
Executive, Strategic Planning
Petronas Sudan Operations
03.2006 - 03.2008
Post Graduate Diploma - Business Administration
Cyprus International Institute of Management
Bachelor of Technology - Information Communication Technology, Minor: Corporate Management
University of Technology PETRONAS